Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Updates on the latest outages and resoration efforts.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Running the air conditioning can cause a blow to the household budget and increase carbon emissions.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
Now more than ever, people are looking for ways to save energy, reduce carbon emissions and improve home comfort. For many EWEB customers, some simple efficiency upgrades will tick all those boxes.Find Out More
EWEB’s Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.Find Out More
Fall is a great time to plant trees. Mother nature will shower your new addition with plenty of water ahead of the growing season. While trees bring shade, privacy and curb appeal, they can also bring an increase in power outages if they interfere with overhead power lines. Before you head to the local garden center and select your new foliage, consider a few tips.
1. Assess the location
When selecting a tree, consider size and growth. The tree should fit comfortabally in the available space 25 years from now. Don't forget to look up during this assessment! If you are planting under or near power lines, you will need to take extra care. If you happen to be in an area with underground electric utilities, remember to keep at least six feet away from pad-mounted transformers so utility workers have clear access.
2. Select a power line friendly species
To reduce the risk of trees and branches coming into contact with power lines and causing power outages, choose a species that grows no higher than 25 feet and seldom needs pruning for power line clearance. There are a number of species to choose from, including both deciduous and evergreen varieties. You will find species that flower, such as the flowering cherry; species that develop spectacular fall color, like some dogwoods; and even some that provide a lovely scent, such as lilacs. With over 20 species suitable to our local climate, you are sure to find an option that matches your needs.
3. Call before you dig
Planting a tree can require digging a significant hole. Be sure to call 811 to locate any underground utilities at least three days before you plan to put your shovel in the ground. You can also request locates online.
4. Oops! What if you have an existing tree growing into power lines?
When pruning or removing trees, safety should be your number one concern. If you see power lines in or near the tree you are planning to work on, please get in touch with EWEB. Call 541-685-7148 or complete our online tree trimming request form.
Want more information?
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.