Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Oregon primary elections are next Tuesday, May 19 and ballots include four candidates for three seats on the EWEB Board of Commissioners.Find Out More
EWEB’s Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.Find Out More
By year-end, nearly 7,000 households could receive the EWEB bill credit.Find Out More
We know customers are facing unusual financial hardship due to COVID-19. On March 14 EWEB temporarily suspended disconnections for nonpayment and late fees.Find Out More
In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will be closed to the public starting Tuesday, March 17. The lobby will remain closed until further notice, extended from the previous date of April 30.Find Out More
EWEB is temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis. In addition to immediately putting a hold on electric disconnections and water service shut-offs for those who are behind on their utility bills, we are expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.Find Out More
In an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.Find Out More
Ask staff who work in EWEB's contact center about their best day at work, and you'll lose count of how many times the stories involve Zulema.
Growing up on a nursery in Southern California, Zulema's father taught her the value of energy and water conservation early on.
"We lived on the nursery, and didn't have to pay for the utilities. But, that didn't stop him from reminding us that electricity doesn't grow on trees," laughs Zulema.
At 18, Zulema packed up and headed to Seattle, eventually backtracking a little south settling in Eugene. Wanting to help others, she found herself in a variety of customer service positions and remembers reading a Craigslist ad for a position in EWEB's call center.
"Really, the ad didn't make it sound like a very fun job. Data entry and difficult customer interactions. For some reason I applied anyway. And it turned out, I would find my niche and meet my people here," says Zulema.
That niche and those people were involved with EWEB's limited income programs. Combined with her incredible capacity for empathy and engrained awareness of energy and water conservation, Zulema is a perfect fit for the Customer Service Specialist position she now holds, administering EWEB's Customer Care program.
"It's like the Cinderella's shoe of EWEB," says Zulema. "It's the most fulfilling job I have ever had. I have lived a pretty privileged life. I've never experienced food or home insecurity. Working to help people, who just keep getting hit by life circumstances through no fault of their own..."
With that Zulema trails off as her eyes fill with tears. "I can cry just thinking about it. I am such a sap!" she exclaims.
Zulema's work for the community extends beyond her work with EWEB, not that she will tell you about all of the good she does, which includes routinely volunteering with Egan Warming Center. Spend time with her, and you'll realize it's because she doesn't even recognize it as above-and-beyond, but just what we should do as members of a community-look after those less fortunate or who have fallen on hard times.
If the heart of an organization can take the form of an employee, EWEB's walking, talking heart just might look like Zulema. When asked what is next for her, Zulema reassures we are not losing this piece of our heart any time soon, "I'm devoted to EWEB and this work. I'm going back to school so I can gain additional skills that will help me champion this work further. "
Thank you Zulema for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.