Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Oregon primary elections are next Tuesday, May 19 and ballots include four candidates for three seats on the EWEB Board of Commissioners.Find Out More
EWEB’s Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.Find Out More
By year-end, nearly 7,000 households could receive the EWEB bill credit.Find Out More
We know customers are facing unusual financial hardship due to COVID-19. On March 14 EWEB temporarily suspended disconnections for nonpayment and late fees.Find Out More
In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will be closed to the public starting Tuesday, March 17. The lobby will remain closed until further notice, extended from the previous date of April 30.Find Out More
EWEB is temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis. In addition to immediately putting a hold on electric disconnections and water service shut-offs for those who are behind on their utility bills, we are expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.Find Out More
In an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.Find Out More
"I saw the position advertised in the paper and it was a perfect blend of my previous experience; half in the banking industry, specifically in lending, and half as an office manager," says Misty.
Misty saw that ad 15 years ago and has been EWEB's loan administrator ever since. Over the years, Misty has had opportunity to collaborate with departments across the utility to create numerous loan programs for our customers.
She laughs as she recalls working on a team years ago that was evaluating whether ductless heat pumps would take off, which now make up the majority of EWEB's loans. In 2012, when EWEB decided to decommission the steam plant after years of steady decline in customers, Misty helped create a loan program to assist customers in switching to a new heating fuel source. And most recently, after the devastating snow storm in March, she helped with EWEB's newest loan program to help finance backup generators.
The snow storm knocked power out for thousands of EWEB customers, some of whom were without power for over a week as the utility worked to restore power in the rubble of fallen trees, broken poles and downed wires. With a number of multi-day outage events caused by extreme weather in recent years, EWEB wanted to help customers increase their safety and resilience in a power outage.
Within 48 hours of the initial concept, EWEB was prepared to rollout a program to assist customers with the purchase and installation of a backup generator and transfer switch to safely power critical components in a home during an emergency.
"Customers want to make this type of preparation. But so often, how you want to spend money and how you have to don't line up. It's easy for something like a backup generator to fall to the back burner when you have more pressing needs as a homeowner," says Misty. "I love that we run our loan programs in-house. It keeps it personal and intentional," she continues.
When thanked for her willingness to be featured in an online profile, Misty brushes it off and turns right back to customers. "I thought it might be another way to keep getting the word out that we offer a lot of different loans. I want people to know that we care and we provide programs to help out."
If a customer who works with Misty is in doubt that we have employees who care deeply about EWEB's role in the community, she will surely works wonders in erasing that doubt. It only takes a few minutes to realize she is passionate about helping our customers and that she loves her job.
Thank you Misty, for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.