Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Oregon primary elections are next Tuesday, May 19 and ballots include four candidates for three seats on the EWEB Board of Commissioners.Find Out More
EWEB’s Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.Find Out More
By year-end, nearly 7,000 households could receive the EWEB bill credit.Find Out More
We know customers are facing unusual financial hardship due to COVID-19. On March 14 EWEB temporarily suspended disconnections for nonpayment and late fees.Find Out More
In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will be closed to the public starting Tuesday, March 17. The lobby will remain closed until further notice, extended from the previous date of April 30.Find Out More
EWEB is temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis. In addition to immediately putting a hold on electric disconnections and water service shut-offs for those who are behind on their utility bills, we are expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.Find Out More
In an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.Find Out More
"My girlfriends joke about how much I talk about work," says Megan. "We were all at a little gathering the other day and one of them said, 'I can tell by the volume - Megan's talking about work!' I get so animated.
That she does. We should all be so lucky to find a career that after 30 years still brings a sparkle to our eye, like power planning does for Megan.
"I grew up in public power," says Megan. "Out of college I started with BPA (Bonneville Power Administration) as an economist and became passionate about public power, the federal hydropower system, and the customer-driven nature of the business."
Over her career, Megan has seen a lot of change in the industry-from the height of energy efficiency and conservation, to deregulation, to the energy crisis of 2000/2001-all of which helped set her up perfectly for her current position as the supervisor of the power planning team.
"I started with EWEB in power risk as project manager implementing a new system for energy trading and commodity risk management. From there I moved into a regional role, working with BPA to represent the interests of EWEB's customers. Everything I have done in my career has set me up for the job I have now," says Megan.
The job she has now, leading the utility in energy supply planning, is full of challenge and hard work. "And I love it," says Megan.
"EWEB's last Electricity Supply Plan was complete in 2011. To prepare for the future we are developing the infrastructure and planning models needed to enable a faster turn-around time in our decision-making processes. We're being asked to look into the future, and take into account all of the possible changes in supply and demand, technology, legislation, and markets, and determine what our customers will need. Moving toward a two-year cycle, and knowing that planning is not a 'one-and-done' process is crucial," explains Megan.
Recently Megan and her team have started popping up at staff meetings around the utility, talking to different work groups about the planning process.
"It's been amazing to see how many people care, even when it's pretty removed from their work," she says. "Great people will make this an organizational and community success."
What Megan might not realize, is it could be that animated nature of hers that pulls people in and makes them realize it's something to care about.
Thank you Megan for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.