Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Oregon primary elections are next Tuesday, May 19 and ballots include four candidates for three seats on the EWEB Board of Commissioners.Find Out More
EWEB’s Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.Find Out More
By year-end, nearly 7,000 households could receive the EWEB bill credit.Find Out More
We know customers are facing unusual financial hardship due to COVID-19. On March 14 EWEB temporarily suspended disconnections for nonpayment and late fees.Find Out More
In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will be closed to the public starting Tuesday, March 17. The lobby will remain closed until further notice, extended from the previous date of April 30.Find Out More
EWEB is temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis. In addition to immediately putting a hold on electric disconnections and water service shut-offs for those who are behind on their utility bills, we are expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.Find Out More
In an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.Find Out More
As Lisa's career with EWEB enters its final stage, there's something almost fated about it.
Over 28 years ago at the encouragement of a friend, Lisa first met with an EWEB HR representative who was interested in recruiting more women to apply for trades positions at the utility. At the time, Lisa was working in the timber industry as a heavy equipment operator and knew she didn't want a career working in mills. She started keeping her eye out for positions with EWEB.
Her foot in the door was as a temporary employee in meter reading. From there, she moved into a utility worker position. "I spent ten hours a day on the end of a weed eater upriver," says Lisa.
Following were a variety of limited-duration positions in landscaping, meter reading and as a truck driver in the water division before Lisa landed in water construction as a meter mechanic. After a handful of years, she took her skills to the pumps and reservoirs team.
"That was a cool job," says Lisa. "I was one of three people operating the water distribution system. People don't think about it, because we do it successfully. During big power outages, everyone's focused on the electric side and we're running around town making sure we don't lose a reservoir-you need power to pump water. But no one thinks about it, because we've done our job and there's still water coming from the tap."
All along the way, Lisa found opportunities to encourage and support other women. She attended leadership trainings and was involved with the non-profit organization Oregon Tradeswomen, supporting women's participation in skilled trades. But the thing that seems to bring the most joy to her face is the work she did over the years to help organize hands-on career fairs for young people.
"There was this time when a girl got on a roller at one of the career fairs and when she first sat up there, she was, you know, a little slumped over." Lisa slouches in her chair to demonstrate. "A little like 'I don't know. Can I do this?' And then as she started moving the roller around a little she just kept sitting up taller and taller." And Lisa sits up taller and taller in her chair. "It made me teary watching her. Like I was seeing her gain self-esteem right in front of me," recalls Lisa.
As she nears retirement, Lisa has made her last position change with EWEB that has brought her nearly thirty years full circle. She's a Special Projects Coordinator working on diversity, equity and inclusion.
"My experience here has grown how I value people," says Lisa. "It's exciting to end my career in this role. I had all these skills grow while I was doing a technical job, and now I'm getting to use them. My passion is now for the workforce. If we can show up and feel like we belong, we serve customers better."
Lisa doesn't just belong at EWEB, she belongs in this final role at EWEB. And while we will be sad to see her retire in the coming months, we are proud of the work she has done and the positive impact she has had on so many people at EWEB and beyond.
Thank you Lisa for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.