Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Oregon primary elections are next Tuesday, May 19 and ballots include four candidates for three seats on the EWEB Board of Commissioners.Find Out More
EWEB’s Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.Find Out More
By year-end, nearly 7,000 households could receive the EWEB bill credit.Find Out More
We know customers are facing unusual financial hardship due to COVID-19. On March 14 EWEB temporarily suspended disconnections for nonpayment and late fees.Find Out More
In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will be closed to the public starting Tuesday, March 17. The lobby will remain closed until further notice, extended from the previous date of April 30.Find Out More
EWEB is temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis. In addition to immediately putting a hold on electric disconnections and water service shut-offs for those who are behind on their utility bills, we are expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.Find Out More
In an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.Find Out More
Jess interviewed with EWEB on Halloween 12 years ago, and there couldn't have been a more perfect day to make it clear it was a great next step in her career.
"I interviewed for a senior office assistant position with residential energy management. I had a zombie on the interview panel and had my skills test with a mummy," says Jess. "And I thought, this is the place for me."
Jess was coming off of a rewarding, but stressful job as office manager with Lane County animal control and knew she needed the right mix of feeling like she was showing up for her community, but also able to show up for herself-as herself.
"I have some anxiety," says Jess. "There were a lot of great adoption stories with Lane County, but it was also a really challenging job for me. I had to take leave, and ultimately decided I couldn't go back. You might not want to share that part of the story."
Jess pauses, and then reconsiders. "No. Actually, share it. People should know that you can manage anxiety and be professional in the workplace. We need to talk about that kind of stuff more. You can also have pink hair," she laughs.
And that's Jess. In her current position as an administrative assistant for a number of teams including customer service, accounts receivable, advanced meter services, continuous improvement and the diversity team, Jess supports team success, and she does so as 100%-authentic-this-is-me Jess.
"I like showing up for other people, making decisions that make sense and have our customer-owners in mind," says Jess. "I also believe happy workers are more efficient, effective and provide better service. There's room for hard work and fun."
In customer service Jess started the "coordination station" where staff who accidentally show up in coordinating-or sometimes fully matching-outfits take fun photos and post them on a bulletin board. She also started the practice of "gratitude cards," which have spread throughout the utility. Messages of thanks and gratitude are printed on small colorful cards with a blank side for staff to write a personalized message to a colleague.
"They are visual reminders letting people know we appreciate them and how special someone thinks they are. If you're having a tough day, you can read those words and remember you are bringing something to the table." says Jess.
Jess brings a lot to the table, and for that we are grateful.
Thank you Jess for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.