Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Oregon primary elections are next Tuesday, May 19 and ballots include four candidates for three seats on the EWEB Board of Commissioners.Find Out More
EWEB’s Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.Find Out More
By year-end, nearly 7,000 households could receive the EWEB bill credit.Find Out More
We know customers are facing unusual financial hardship due to COVID-19. On March 14 EWEB temporarily suspended disconnections for nonpayment and late fees.Find Out More
In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will be closed to the public starting Tuesday, March 17. The lobby will remain closed until further notice, extended from the previous date of April 30.Find Out More
EWEB is temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis. In addition to immediately putting a hold on electric disconnections and water service shut-offs for those who are behind on their utility bills, we are expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.Find Out More
In an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.Find Out More
Chris describes a lot of his ten and a half years with EWEB as a "hoot," which seems especially fitting given Chris himself could accurately be described as a hoot. He is a smiling, laughing, downright jovial individual. All of that makes it near impossible to imagine him in the job he had prior to EWEB.
"I was in a job where I had to fire people all of the time. It was not fun," says Chris. "It's going to sound corny, but I remember when I came into EWEB for an interview, I almost had this child-like wonder of what a neat place it was. I had a sense that I really wanted to work here," he continues.
Like a lot of staff featured in our Powered by People profiles, Chris got his start with EWEB as a Customer Service Analyst and has worked his way around the utility over the years.
"When I started, I worked on the phones and in the atrium. Sometimes, I would get borrowed by credit and collections or email communications. It was an absolute blast. I'd show up and just go where I was needed."
Often EWEB forms horizontal teams to involve diverse perspectives when addressing problems or projects. It was on one of these teams that Chris first worked with his now supervisor, Sarah.
"I didn't know anything about risk management," says Chris. "But when a position opened up in the group, I knew I'd kick myself if I didn't take the chance. I had told myself if an opportunity came up to work with Sarah again, I'd take it. So I did a ton of research and I landed the best job in the utility."
When asked how he would describe that "best job" Chris boils it down to simple terms. "I help make sure we are making intentional decisions. That it's not just 'it's always been this way, so that's the way it is.' It's fine to take risks-just need to understand the potential consequences and how it could impact others."
In his role as an Enterprise Risk Analyst, Chris works with staff throughout the utility, not only spreading his knowledge and advice, but his good nature and sense of commitment.
"It's a great gig. There's tremendous value in knowing our collective efforts go into delivering on-demand electricity and high quality water. We juggle matching what we do with where customers find value too-whether it's in affordability or protecting the environment. An amazing amount of work goes into that. I have tens of thousands of bosses. It's really cool and I have every single intention in being here another 25 years. No doubts. I enjoy the heck out of my job."
Thank goodness, since all of us at EWEB find Chris is not only a hoot, but a blast and we enjoy the heck out of getting to work with him. Just passing the man in the hall will brighten your day.
Thank you Chris for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.