Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Oregon primary elections are next Tuesday, May 19 and ballots include four candidates for three seats on the EWEB Board of Commissioners.Find Out More
EWEB’s Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.Find Out More
By year-end, nearly 7,000 households could receive the EWEB bill credit.Find Out More
We know customers are facing unusual financial hardship due to COVID-19. On March 14 EWEB temporarily suspended disconnections for nonpayment and late fees.Find Out More
In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will be closed to the public starting Tuesday, March 17. The lobby will remain closed until further notice, extended from the previous date of April 30.Find Out More
EWEB is temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis. In addition to immediately putting a hold on electric disconnections and water service shut-offs for those who are behind on their utility bills, we are expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.Find Out More
In an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.Find Out More
Thirteen years ago, Anna joined EWEB after becoming a new mom. She started as a Senior Office Assistant in the Fiscal Department, working 20 hours a week.
Over the subsequent years, Anna moved around the Fiscal Department in a variety of positions, at each providing example of what it means to demonstrate EWEB's core value of being responsible with customer resources.
It came across in her fierce commitment to protecting customers' interests for the years she worked in Power Risk. EWEB has a trading floor that buys and sells power on the wholesale market. For a number of years, Anna provided internal oversight of power trading, ensuring the utility maximize the value of our electric resource portfolio. She gained a reputation for asking the tough questions that helped teams reach better decisions.
In 2018, Anna accepted a position in the Customer Solutions Department as a Business Line Manager.
"I work with customers to make sure EWEB products and services are meeting their needs, and look for new solutions to fix problems or bring opportunities," says Anna.
With her finance background, penchant for tackling complex problems and commitment to seeing customers resources used prudently, Anna was the perfect person to review EWEB's limited income assistance programs. Through program redesign, Anna was able to reduce the amount of administrative overhead, increasing the standard Customer Care payment from $200 to $260.
"Getting to the finish line with a project and hearing from customers how it has positively impacted them, that's the best part of my job," says Anna.
When asked to finish the sentence, "The value a public utility brings..." Anna's reply is lock-step with everything we already know about her.
"The value a public utility brings is in putting community values ahead of profit," she states without hesitation. We can't wait to see how she continues to help us deliver on this promise to the community as she continues to improve limited income programs, as well as EWEB's Greenpower program.
Thank you Anna, for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.