Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Winter is coming and that means an increased likelihood of storm-related power outages.Find Out More
Your next EWEB and City of Eugene utility services bill will look different and include some fee changes. Here's what to expect.Find Out More
Each year, EWEB tests more than 85,000 samples of water that runs through 800 miles of pipe to ensure your drinking water is safe. The current Water Quality Report reflects testing completed in 2020 and shows that the water provided by EWEB meets or exceeds all federal and state drinking water standards.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 2 EWEB Board meeting, highlights key events, accomplishments and challenges of 2020.Find Out More
EWEB’s 2021 budget keeps prices steady once again, marking the fifth year in row of no price increase for customers.Find Out More
Have you ever wondered what happens to the electric grid on Thanksgiving?Find Out More
Heavy rain in the McKenzie Valley over the weekend gave EWEB’s water quality team a close look at the potential impacts from the Holiday Farm Fire on source water.Find Out More
EWEB foresters and contract tree crews are working in the McKenzie River Valley following the Holiday Farm Fire to assess, trim and remove vegetation that may interfere with electrical infrastructure.Find Out More
Due to air quality concerns, our meter readers have not been able to safely complete their assigned routes for a number of days in September.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Running the air conditioning can cause a blow to the household budget and increase carbon emissions.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
We are aware of a vendor issue affecting payments that were made between Thursday evening 8/26/21 and Sunday 8/29/21.
The following information was emailed to affected customers on 9/7/21.
Due to a vendor error, some recent EWEB bill payments may have resulted in erroneous charges.
The vendor reversed the charges on Sept. 1, and a credit will be posted to the bank accounts or credit cards that affected customers used to pay their EWEB bill. It make take a couple of days for banks or credit cards to recognize the reversal.
On Sept. 8, the vendor will reprocess the correct payments to EWEB.
The erroneous charges resulted from a data processing error. It is important to note that there is NO evidence to suggest any personal customer data was compromised.
Affected customers will likely see several transactions related to this incident on the bank account or credit card used to pay your EWEB bill, including:
If you happened to resubmit your EWEB payment ahead of the 9/8 reprocessing, we will automatically reverse the duplicate payment.
IF YOU NEED ASSISTANCE
We are determined to ensure the vendor achieves a full and prompt resolution to the error with your payment without any action on your part.
However, if you need assistance related to this issue, please contact us during normal business hours (9 a.m - 6:30 p.m.). We have set up a special "concierge" phone line to assist you. To reach the concierge service, call our Customer Service line 541-685-7000, press 3 for customer service, then press 1.
Please note: We are doing our best to assist impacted customers with the caring, helpful service you deserve. However, we are experiencing long on-hold times during certain times of the day.
RESOLVING THIS PROBLEM IS AN URGENT, TOP PRIORITY FOR EWEB
We want to assure you that we are very seriously concerned with this issue, and sympathetic to all of the challenges it presents. Although the problem occurred with the vendor, we are committed to doing our part to make it right.
We appreciate your patience and understanding.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.