Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Voluntary program helps residents restore their land and prepare for rebuilding, while reducing the impacts of the fire on the McKenzie River.Find Out More
Three EWEB board members were sworn into office on January 5, including two new commissioners.Find Out More
Have you ever wondered what happens to the electric grid on Thanksgiving?Find Out More
Heavy rain in the McKenzie Valley over the weekend gave EWEB’s water quality team a close look at the potential impacts from the Holiday Farm Fire on source water.Find Out More
EWEB foresters and contract tree crews are working in the McKenzie River Valley following the Holiday Farm Fire to assess, trim and remove vegetation that may interfere with electrical infrastructure.Find Out More
Due to air quality concerns, our meter readers have not been able to safely complete their assigned routes for a number of days in September.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
Eugene Water & Electric Board is exploring the impacts of widespread electrification on our community.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Running the air conditioning can cause a blow to the household budget and increase carbon emissions.Find Out More
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
EWEB's 2021 budget keeps prices steady once again, marking the fifth year in a row of no price increase for customers. The utility's budget of $331 million includes operation and maintenance of the electric and water systems that serve more than 200,000 people in Eugene and parts of Springfield and the McKenzie Valley, as well as customer bill assistance, energy efficiency incentives, school grants, drinking water source protection, and renewable energy programs.
"This past year has been difficult for our community, and I'm pleased that EWEB is able to deliver on our promise to bring affordable power and water to our customer-owners," said EWEB General Manager Frank Lawson. "I'm proud of our staff who continue to work hard to keep costs down and operate efficiently even as new challenges arise."
EWEB's residential electric rate will remain at 9.1 cents per kilowatt-hour (kWh) in 2021, keeping it competitive with other northwest electric utility rates and below the national average of 13.6 cents/kWh.
Electric and water prices for EWEB customers have not increased since 2016.
Although economic conditions stemming from the COVID-19 pandemic have reduced utility revenue, we have been able to maintain sustainable spending levels by reducing costs, refinancing debt, increasing efficiencies, and reprioritizing select capital projects.
While customer prices have remained steady for six out of the last seven years, we've continued to invest in energy efficiency incentives, bill assistance programs, and infrastructure projects for improved reliability. Last year, we expanded payment assistance programs to allow more customers to qualify and delivered over $1.5 million in bill assistance to more than 5,000 customers, many of whom suffered pandemic-related job losses. Spending in 2021 to support a new customer portal and meter infrastructure upgrades will improve the customer experience and help EWEB respond more effectively to water leaks and power outages. The 2021 budget also includes funding for emergency water stations to provide potable water in the event of an emergency or natural disaster.
The 2021 infrastructure spending levels of $51 million for electric and $21 million for water are part of 10-year planned investments of $335 million (electric) and $244 million (water) respectively. As we move forward, we will work with the EWEB Board of Commissioners to understand the benefits and impacts of further expanding our infrastructure investments.
"We continue to be guided by our core values to provide safe and reliable drinking water and electricity, be responsible stewards of resources, and adhere to our commitment to serve our local community," said Frank Lawson. "The 2021 budgets position EWEB to maintain financial resiliency, rise to whatever challenges 2021 may bring, and continue efforts to enhance customer confidence."
*While water prices for EWEB customers remained flat, our wholesale water customers such as the city of Veneta and the River Road and Santa Clara Water Districts saw a slight increase in 2020 and a slight decrease in 2021.
**Tualatin Valley Water District serves Beaverton, portions of Hillsboro and Tigard.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.