Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Updates on the latest outages and resoration efforts.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Running the air conditioning can cause a blow to the household budget and increase carbon emissions.Find Out More
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Now more than ever, people are looking for ways to save energy, reduce carbon emissions and improve home comfort. For many EWEB customers, some simple efficiency upgrades will tick all those boxes.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
In mid-March EWEB voluntarily issued a moratorium on service disconnections, allowing customers who are financially impacted by the pandemic to temporarily defer payments without worrying about losing electric services.
As the utility and our entire community begin a gradual and responsible recovery process, we are closely monitoring the disconnection moratorium and impacts to customers.
For those who can, thank you for paying your bill on time.
If you have missed utility bill payments and are carrying a past-due balance, you may be concerned about accruing a large bill that may be even harder to pay-off later. Here are some tips for managing your account, avoiding future penalties, and protecting yourself from criminals who might leverage the COVID-19 pandemic to scam utility customers during this crisis.
Even if you can't pay your bill in full at this time, it is smart to make at least partial payments as you are able. This will help keep your accrued balance down and reduce your risk of future disconnection once the moratorium is over.
A key element to managing your electricity usage is to be able to track it over time. By reviewing your billing statement, you see whether you are using more or less energy compared to the year before. Your bill also shows the amount due and any past due balance. Even if you are enrolled in Budget Billing, it's crucial to review your bill to avoid surprise balances during the annual "true-up."
If you are struggling to pay your bill, you may qualify for assistance. EWEB offers a $260 bill credit annually to income-eligible customers. In response to the economic disruptions caused by the coronavirus crisis, EWEB has temporarily extended the $260 bill assistance credit to customers who have lost their job due to coronavirus.
We recognize that the COVID-19 outbreak means that a lot of our customers are spending more time at home now, which could lead to higher utility bills. Managing your usage during this time can help lower your bills:
Scammers know full well that people are struggling and to them, it's the perfect time to strike. Be suspicious of any emails and/or phone calls that claim to be urgent and require immediate action to prevent shut-off of any of your utility services. Read more about common scams and how to protect yourself.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.