Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Oregon primary elections are next Tuesday, May 19 and ballots include four candidates for three seats on the EWEB Board of Commissioners.Find Out More
Based on snowpack data and summer stream forecasts, EWEB will adjust flows into the Walterville canal mid-June through October 2020.Find Out More
Owned by EWEB since 1994, Stone Creek is a small but mighty hydro generation project on the Clackamas River.Find Out More
EWEB’s Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.Find Out More
At the March 3 public meeting, EWEB’s Board of Commissioners hosted Bonneville Power Administration’s Elliot Mainzer.Find Out More
Electrification is a term for replacing direct fossil fuel use (e.g., natural gas, heating oil, gasoline) with electricity in order to reduce greenhouse gas emissions.Find Out More
By year-end, nearly 7,000 households could receive the EWEB bill credit.Find Out More
Beginning March 27, and continuing for the next five years, EWEB will launch a project to retrofit, refurbish and upgrade equipment at its Carmen-Smith Hydroelectric facility along the upper McKenzie River, about 70 miles east of Eugene off of Highway 126.
In order complete the project safely, we will close public access to Trail Bridge and Lakes End campgrounds, the Trail Bridge Reservoir boat launch and Smith Reservoir. In addition to the campground, reservoir and boat launch closures, Forest Service Roads 690, 730, and 689 will be closed to all public use during the reconstruction project. Trail Bridge and Smith reservoirs are popular fishing spots.
The five-year closure - through 2021 - is necessary because it is not possible to maintain safe public access through or around the construction areas.
"It's unfortunate that we have to close the road during this long-term construction project," said Mike McCann, EWEB's generation manager. "But with an active construction zone at the Powerhouse, this is the only way to guarantee public safety and the safety of our staff and contractors."
The McKenzie River Trail and associated trailheads will remain open throughout the reconstruction period. However, in the vicinity of Trail Bridge Reservoir, trail users will be restricted to the McKenzie River Trail. In order to provide for visitor safety, access to Trail Bridge Reservoir will be blocked by fencing. Fishing in Trail Bridge Reservoir will be allowed via pedestrian access over the dam located on the south side of the reservoir and along the banks of the reservoir adjacent to Highway 126.
In addition to modernizing and replacing equipment at its Carmen Powerhouse and elsewhere throughout the hydroelectric generation project, EWEB will also make significant improvements to fish passage facilities and habitat, and upgrade Trail Bridge and Lakes End campgrounds. The utility expects to invest approximately $100 million modernizing the project and making the habitat and recreation improvements.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.