Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Here in the Pacific Northwest, where we enjoy abundant, low-cost hydroelectric power, EVs are a smart economic choice and an important piece of the region's move away from fossil fuels.Find Out More
EWEB Commissioners will consider eliminating the second, higher-cost residential electric consumption tier and replacing it with a single flat price.Find Out More
As a public utility, it’s important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
As a public utility, it’s important for us to be open and transparent with you – our customer-owners. Here are some highlights for this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
As a public utility, it's important for us to be open and transparent with you-our customer-owners. Here are some highlights from the April 3, 2018 meeting of your citizen-elected Board of Commissioners.Find Out More
Even small, shallow projects such as planting shrubs, installing a post or removing a root can be dangerous and costly if you inadvertently hit a power line, cable or pipe.Find Out More
Besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, meter readers also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs as summer approaches.Find Out More
As a public utility, it’s important for us to be open and transparent with you--our customer-owners. Here are some highlights from this month's meeting of your citizen-elected Board of Commissioners.Find Out More
Supporting vulnerable members of our community with conservation and efficiency programs is a priority for EWEB, which is why we are once again helping tenants and rental owners lower monthly utility bills through the Home Energy Score program.Find Out More
If your home is burning fossil fuels such as natural gas or oil, we have programs to help you upgrade to clean, efficient electricity.Find Out More
For many people, this is the highest energy consumption time of the year. We’ve got some low and no-cost tips to keep the bills down.Find Out More
The Oregon Residential Energy Tax Credit will expire at the end of 2017. If you’re considering these energy-efficient upgrades, make your purchase before Dec. 31 to take advantage of the tax credit.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
Whether you’re building your dream home, or an entire subdivision of new homes, we’re here to help you connect to Eugene’s water system. We’ve recently made some changes to make the process faster, and more cost effective for customers and developers.Find Out More
With help from our Smart Growth Programs, the Eugene Country Club recently switched from a natural gas boiler to a clean, efficient electric heat pump system that will reduce the County Club’s HVAC carbon emissions by 95% and shave off thousands of dollars in annual operating expenses.Find Out More
Our Affordability Initiative is already delivering positive results for customers, with a water price decrease set to go into effect Feb. 1, 2018, and no electric price change for the second year in a row.
EWEB commissioners voted unanimously on Dec. 5 to adopt a 2018 budget of $300.9 million - $6.1 million less than the 2017 budget.
Launched last spring, the Affordability Initiative seeks to deliver value to customers and to better align spending levels to what our customers-owners expect. The initiative includes cutting costs, delaying or reducing certain capital projects and eliminating some programs that don't directly impact safety or reliability. This includes a reduction in staff that will reduce labor costs by $3.8 million in 2018 as part of our efforts to become more efficient.
The initiative builds on a multi-year program to reduce operating costs and pay off or restructure debt.
The tangible results of these efforts include an overall water price decrease of 3 percent. On average, residential customers will realize a 4.5 percent drop in water prices effective Feb. 1.
Electric prices will not increase in 2018 - marking the third time in four years that we have been able to keep electric prices flat. We did not increase electric prices in 2017 or 2015.
"It's been a lot of work by the whole organization over the last several years," said Chief Financial Officer Susan Fahey. "And it's nice to be able to share such good news with our customer-owners."
While reducing costs, we have been able to retain programs that are important to the community and our customers. The 2018 budget includes an increase in spending on conservation incentive programs of approximately $250,000 compared with 2017 program levels. And we continue to be a strong community partner as evidenced by our $1.5 million Customer Care Program that provides bill payment assistance for limited income customers.
The improved financial position allowed us to absorb the estimated $2.7 million impact from the Bonneville Power Administration's wholesale price increase for energy without passing those additional costs on to our customers. Bonneville supplies about 65 percent of EWEB's power, and increased the price it charges utilities in October 2017.
We know there is more work ahead when it comes to making EWEB more affordable for our customers, and we look forward to delivering more positive results in 2018.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.