Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
With the dry late spring we have been experiencing, you might be preparing to turn your sprinkler system on for the first time this year. Following a few tips can help you water wisely.Find Out More
The Eugene Water & Electric Board in partnership with the Eugene 4J School District will open a new microgrid-powered emergency water station in the River Road area on May 11.The station, at Howard Elementary School, includes a newly installed well, pumping station, emergency water distribution equipment and a 1-megawatt battery energy storage system powered by a large photovoltaic array.Find Out More
EWEB commissioners will host presentations at an upriver meeting on April 23, including an update on Carmen-Smith Hydroelectric Project construction, the Leaburg Canal seepage repair project and timeline, as well as a briefing on EWEB's outage and restoration response following the Feb. 25 snow storm.Find Out More
Following the 2016 ice storm, we applied for grant funding from the Federal Emergency Management Agency to make resiliency improvements to our electric system to reduce the frequency and duration of storm-related outages in several areas prone to storm damage.The agency has thus far approved 15 of the 16 proposed reliability projects, and will fund 75 percent of the cost, estimated to be about $3 million. The final project should be approved later this spring.Find Out More
Due to recent severe weather conditions our meter reading staff could not safely complete their assigned routes Feb. 24-28, 2019. Customers in a few areas of Eugene, east Springfield and the McKenzie River Valley will have estimated readings on their next bill.Find Out More
Fourteen full crews worked in the McKenzie River area Sunday, whittling down the number of upriver customers without power to less than 860 as of 3 p.m. With cell service still down in the area, reports from field crews are limited to radio communication, making it more difficult to keep upriver restoration information current. Starting with more than 14,000 customers out of service on Monday, fewer than 920 of our customers now remain without service on Sunday. Most repair work in Eugene is limited to incidents with just a few services out of power. Several smaller teams have spread out across Eugene to continue working these service restorationsFind Out More
As of 8 a.m. Saturday morning, there are just under 2,000 customers who remain without power. This includes a little over 200 in the Eugene area, and about 1,700 in the Mckenzie River Valley. Most of the remaining Eugene-area outages are single homes, which can be extremely labor intensive, particulalry those with accessibility issues, such as backyard service lines with no access for bucket trucks. We will continue to work until every customer is restored.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Friday, turning the lights back on for more than 1,000 customers.Find Out More
We expect to restore about 1,000 customers in the Eugene area today. Please note that work conditions are dynamic and subject to change based on equipment damage, tree hazards and changing weather conditions.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Thursday, turning the lights back on for several thousand residents impacted by the snow storm that struck Sunday night. Starting with more than 14,000 customers out of service on Monday, less than 4,500 remained without service as of 5 p.m. Thursday. In the Eugene area, about 2,800 customers are still waiting for restoration, along with about 1,700 McKenzie River residents.Find Out More
New snowfall overnight stalled restoration progress made over the past 48 hours as three major feeder lines and a transmission line went down Wednesday morning.EWEB and contract crews late Tuesday night were able to reduce the number of customers without power to about 6,000. That figure is down from a high of more than 14,000 on Monday. Falling trees and snow damage brought down the Eugene-area feeder and transmission lines early Wednesday, and the number of customers without power climbed up to 7,800 as of 1 p.m.Find Out More
Eugene Water & Electric Board and contract line crews made significant progress restoring power overnight Monday and into Tuesday, with more than 6,300 customers returned to service. As of 4:30 p.m. Tuesday, there are about 7,600 EWEB customers without service, down from more than 14,000 without power at 5 p.m. Monday.Find Out More
In our ongoing efforts to make more information available to customers, we want to share a new tool: the Power Outage Map. The map, accessible at eweb.org/outage, provides the general location of a power outage within EWEB’s service area, along with various details that will emerge as field technicians investigate the cause and determine repair strategies.Find Out More
With guidance and support provided through EWEB's commercial energy efficiency programs, the developer of a new five-story mixed-use building incorporated efficient LED lighting and a ductless heat pump system.Find Out More
In partnership with the Bethel School District, we’ll open the first emergency water distribution station at the Bethel Farm on Oct. 6 with a “FILL UP at the Farm” grand opening event. A key component of EWEB’s ongoing initiative to prepare for emergencies, whether earthquake, forest fire or other disaster, is to establish at least five of these geographically dispersed emergency water stations within the next five years.Find Out More
Following the devastating ice storm that struck Eugene in December 2016 , EWEB has focused on emergency preparedness and disaster recovery as a strategic priority. Building on lessons learned from that storm, we implemented new processes and procedures to restore power more efficiently and improve the information we share with customers. The February 2019 snow storm that dumped 18-plus inches of snow gave us an opportunity to test those new processes and procedures in a multi-day event affecting thousands of customers. In our continuing pursuit of providing exceptional customer service during emergency situations, EWEB staff once again analyzed the utility's performance, noting points of success and identifying areas for continued improvement.
The February 2019 snow storm tested the resiliency of the EWEB electric system, utility staff and our customer-owners in Eugene and the McKenzie River Valley. The storm event caused devastating damage to communities and EWEB's electrical infrastructure, totaling $4.3 million in restoration costs (updated from the initial estimate of $3.5 million). In all, over 15,000 homes experienced at least one outage during the event, with the cumulative outages adding up to more than 20,000. The bulk of customers had power restored within nine days of the initial snowfall, with only very minor staff and public safety incidents.
The report details a number of notable successes, including the focus on safe work practices and hazards assessment, which resulted in no major incidents and few minor injuries. In addition, the training and process efforts EWEB completed in 2017 and 2018 to build on the lessons learned from the ice storm proved to be beneficial, resulting in minimal idle-time for crews and more efficient restorations.
While our performance showed marked improvement when compared to the 2016 ice storm response, there is room for continued enhancements. The report details concrete and actionable lessons-learned and recommends the utility continue to invest in resourcing, systems and tools that aid in an efficient emergency restoration response.
Further refinement of existing processes, additional staff training and added bench-strength in particular roles are needed to close the gap between outage incident time and restoration time.
This continued attention to emergency preparedness and the resiliency of the electric system will aid EWEB and customers in protecting life and property in future winter storms and other potential disasters.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.