Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB Leads "Spill Drill" to test HazMat ResponseFind Out More
Have you ever thought about where your drinking water comes from? What about where your wastewater goes?Find Out More
While most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.Find Out More
At EWEB, we factor climate change into almost everything we do. As Eugene’s publicly-owned utility, we strive to fulfill our roles reducing our community’s carbon footprint, optimizing our use of clean energy, and helping our watershed adapt to a warmer climate.Find Out More
Ideas for supplying and cooking during an emergency outageFind Out More
EWEB helps fund floodplain restoration projectFind Out More
The security of the community's water supply is tied directly to the health of the McKenzie Watershed and EWEB is investing in the long-term health and quality of life for residents for generations to come.Find Out More
A year after the Holiday Farm Fire, EWEB and the Pure Water Partners are working with landowners in the burn zone to restore riparian forests and mitigate future fires.Find Out More
Winter is coming and that means an increased likelihood of storm-related power outages.Find Out More
EWEB will continue the annual closure of our College Hill Reservoir over the Fourth of July holiday and prohibit fireworks on the property grounds.Find Out More
We are ready to deal with the stress that extreme heat may place on our electric system. We encourage customers to be prepared, stay cool and hydrated and practice safety by developing an emergency plan and checking in on neighbors.Find Out More
In the McKenzie River Basin, we can actually count on years of stored water supply - thanks to the McKenzie’s unique geology.Find Out More
A disruption last week at a major chlorine producer in Longview, Wash., created a chlorine and caustic soda supply shortage that has affected water and wastewater utilities in Oregon and along the West Coast. Learn what EWEB is doing to protect our community's infrastructure.Find Out More
EWEB is aware of the potential chlorine and caustic soda supply shortage that could affect water and wastewater utilities in Oregon and along the West Coast. The good news is that our customers are unlikely to see any impacts should the chlorine shortage intensify.Find Out More
On June 15, EWEB Commissioners will host a series of presentations for McKenzie Valley customers along with a general question and answer session. The presentations will begin at 6 p.m. at the McKenzie Fire & Rescue Training Center in Leaburg. The meeting will take place rain or shine.The presentations will cover five topics, including McKenzie generation project updates, with a focus on Leaburg Canal; upriver Cost-of-Service Analysis and pricing update; watershed recovery status and investments; programs for McKenzie Valley customers; and wildfire mitigation.Find Out More
This past year reminded us all of the importance of preparing for emergencies. The Covid-19 pandemic alongside a devastating wildfire in our watershed tested our community's ability to manage multiple risks.
As climate change increases the frequency and intensity of extreme weather events, Eugene Water & Electric Board is serious about making the necessary investments to ensure we can provide safe and reliable water and electricity. We'd like to share with you how EWEB is preparing our water and electric supply and infrastructure to be more resilient to the challenges we face—and what you can do to be ready.
When we speak of "resiliency" we don't mean preventing damage. No infrastructure can be completely immune to disruption from storms, earthquakes or other extreme events. Rather, resiliency measures enable electric and water facilities to continue operating despite damage, or return quickly to normal operations when outages do occur.
EWEB is responsible for ensuring that our entire community has access to the clean and reliable drinking water that is essential for public health and safety, fire protection and economic vitality. These needs are more crucial than ever, as we continue to experience challenges stemming from climate change and aging infrastructure.
We have invested more than $35 million upgrading and expanding our Hayden Bridge Water Filtration Plant over the past decade. We are replacing water mains, improving pump stations, and planning for a second filtration plant on the Willamette River.
In the next decade, we will construct new water storage facilities near 40th Ave. and replace the water storage systems at our College Hill and Hawkins Hill sites. The projects will be built to seismic and contemporary operating standards, providing more 45 million gallons of resilient, safe water storage.
EWEB launched an emergency water supply program in 2018 with a target to establish five geographically dispersed emergency water stations within five years. The goal is to continue to serve the community with drinking water should a large-scale disaster such as an earthquake affect the McKenzie River, disrupt the water treatment plant or damage the 800 miles of distribution pipes that deliver water to Eugene homes and businesses.
With the help of our community partners including Bethel and Eugene 4J School Districts, City of Eugene, and Lane County, five sites are currently operational.
We're making investments to reduce storm-related outages and to address evolving risks such as climate change, earthquakes and wildfire. In the next few years, we plan to rebuild or expand four substations to increase electric capacity and improve reliability, while also:
Wildfire prevention is increasingly important as climate, drought and a host of other issues are converging, resulting in more frequent and damaging wildfire events. We proactively prune trees and trim around 300 line miles of vegetation annually to help keep our equipment clear and remove fuel sources.
When there is a high risk of wildfire, we modify the settings on equipment to allow faster de-energization, reducing the risk that power lines become potential points of ignition.
We want to provide customers with better service, build a more resilient community and create a cleaner energy future. As a part of achieving these goals, we will upgrade our electric meters to smart meters by Spring 2022 and our water meters by the end of 2023.
Smart meters will give EWEB greater visibility into the system, allowing us to pinpoint outage locations and enabling repair crews to restore services faster and at lower cost.
Learn more about how smart meters make our community more resilient.
We're taking steps to become better prepared, and we urge you to take time to do the same at home. By being prepared as individuals, we free up valuable resources, enabling our first responders to assist those who are in the greatest need.
Make a plan, build an emergency supply kit, stay informed, work together to keep everyone safe.
Visit our Emergency Preparedness page for tips and resources. From there, you can also join EWEB's Pledge to Prepare, and start receiving a monthly email with easy, step-by-step recommendations that will help you get two-weeks ready within 12 months.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.