Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
At EWEB, we factor climate change into almost everything we do. As Eugene’s publicly-owned utility, we strive to fulfill our roles reducing our community’s carbon footprint, optimizing our use of clean energy, and helping our watershed adapt to a warmer climate.Find Out More
A case study of Alan Twig and his energy efficiency upgradesFind Out More
Ideas for supplying and cooking during an emergency outageFind Out More
We are aware of a vendor issue affecting payments that were made between Thursday evening 8/26/21 and Sunday 8/29/21.Find Out More
EWEB's Home Energy Score (HES) Program has concluded for 2021 with 70 property owners and tenants participating in energy audits. The program helps tenants, rental owners, and limited-income property owners better understand the energy and water usage in their properties and possibly help lower monthly utility billsFind Out More
Winter is coming and that means an increased likelihood of storm-related power outages.Find Out More
Your next EWEB and City of Eugene utility services bill will look different and include some fee changes. Here's what to expect.Find Out More
We are ready to deal with the stress that extreme heat may place on our electric system. We encourage customers to be prepared, stay cool and hydrated and practice safety by developing an emergency plan and checking in on neighbors.Find Out More
On June 15, EWEB Commissioners will host a series of presentations for McKenzie Valley customers along with a general question and answer session. The presentations will begin at 6 p.m. at the McKenzie Fire & Rescue Training Center in Leaburg. The meeting will take place rain or shine.The presentations will cover five topics, including McKenzie generation project updates, with a focus on Leaburg Canal; upriver Cost-of-Service Analysis and pricing update; watershed recovery status and investments; programs for McKenzie Valley customers; and wildfire mitigation.Find Out More
EWEB Commissioners joined local representatives on a float down the McKenzie River to learn about the many Pure Water Partners watershed restoration activities following the Holiday Farm Fire.Find Out More
Each year, EWEB tests more than 85,000 samples of water that runs through 800 miles of pipe to ensure your drinking water is safe. The current Water Quality Report reflects testing completed in 2020 and shows that the water provided by EWEB meets or exceeds all federal and state drinking water standards.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 2 EWEB Board meeting, highlights key events, accomplishments and challenges of 2020.Find Out More
As Texas struggles to restore electricity to millions, locals may be wondering if a similar crisis could happen here, and what utility operators and individuals can do to prepare for unprecedented weather events.Find Out More
EWEB’s 2021 budget keeps prices steady once again, marking the fifth year in row of no price increase for customers.Find Out More
Three EWEB board members were sworn into office on January 5, including two new commissioners.Find Out More
For at least a decade, the majority of you, our customers, have been telling us that we do some things really well. Through formal and informal, qualitative and quantitative feedback, you tell us we excel in the quality of water and power, and safety and reliability of our delivery of those products.
What you don't feel very good about is our cost, and have expressed this in a number of ways. You say there's a gap between what you think is important—affordable power and water—and how we're performing in that area.
For some time now, we have compared our power and water prices to other utilities. Most recently, EWEB's electric rates ranked just over the median in a list of 13 comparable utilities. Moving forward, EWEB General Manager Frank Lawson is looking to evaluate utility prices a little differently, as a percentage of median income, known as an "affordability index." Currently, EWEB customers spend approximately 4 percent of the median income in Eugene on power and water bills. Frank would like EWEB to be closer to 3.2 percent of median income, a 20 percent improvement.
"Compared with communities in the Northwest, we have a significantly worse affordability index," says Frank. "Half of the equation is out of our control because the median income in Eugene tend to be relatively low compared to places like Portland and Seattle." But the other half of the equation, price, is fully within EWEB's control and, Frank says, "we owe it to our customers to address the affordability issue."
To achieve an affordability index of around 3.2 percent, EWEB will need to trim $15 million out of the annual budget by 2020, according to Frank. That's a "net" number, meaning the budget needs to be $15 million less than it is now — after all the additions and subtractions — by 2020. "This has to be a series of small and large decisions, top to bottom," says Frank. "We're going to have to make some tough choices about what we do and don't do."
One of those "tough choices" involves headcount. EWEB now employs 510 "full-time equivalent" staff. Frank wants to lower that number down to 450. To get there, EWEB's Executive Team plans to use a combination of attrition (reductions through "normal" means such as retirements and resignations), and the strategic elimination of certain positions or functions.
"There's compulsory work and there's strategic work. Compulsory is keeping the lights on, water flowing, and interfacing with customers. All of the other stuff, we choose to do," says Frank. "This is tough because we have to look at tradeoffs. We won't continue to do everything that we're doing today because our customers have said they don't want to pay for everything we do today."
Frank describes the 2020 target as a "ramp" that gives him and the executive team time to make good decisions, and not rush to into decisions that we may end up reversing or reevaluating.
"There's a sense of urgency, but there's not a sense of panic," says Frank.
This is not the first time EWEB has made budget and staff reductions aimed at managing water and power prices. Since 2012, we've taken significant steps to become more efficient, lower operating costs, reduce debt and defer or delay certain capital projects. Thanks to this series of cost-cutting measures over a five-year period, electric prices remained flat in 2017. The fact that we've been making reductions and cost-cutting measures for a number of years will make the next set of decisions all the more difficult. There will be tradeoffs for the utility and for customers.
"We're going to have to look and see where we want to invest in beyond the compulsory level," says Frank. "Our challenge is to cut those things that don't directly benefit customers."
For example, we are not targeting cuts that would lead to slower response times to power outages or water main breaks. "Our customer-owners value safe and reliable water and electricity, so we consider that work compulsory and we will continue to focus heavily on it as our core business," says Frank.
Bill assistance programs for low-income customers are also off-the-table at this time, although we are looking at efficiencies in how we administer these and other assistance programs.
EWEB's elected Board of Commissioners will have a say in these trade-off decisions. A strategic planning meeting with commissioners is planned for mid-May. "Right now we're talking about goals and targets, but we're not going to make a lot of decisions until we know what level of support we have from the Board," says Frank. "Commissioners need to understand what the affordability target starts to look like in terms of day-to-day decisions."
This could mean re-evaluating big, strategic projects such as advanced metering (a.k.a. smart meters) infrastructure, a second water source, and EWEB's Carmen Smith hydroelectric generation project. Other options for cost reductions could include selling surplus property, generation assets or contracts; reducing energy and water conservation incentive programs or levels; scaling back some watershed and environmental protection programs; and right-sizing our customer service hours and locations.
Selling or leasing the riverfront Headquarters Building and consolidating staff at EWEB's Roosevelt Operations Center in west Eugene, also will save money through reduced maintenance and security costs. The staff consolidation effort is currently in the planning phase. All of these actions, and other potential cost-saving measures, are aimed at reducing or alleviating future water and electric price increases and enhancing affordability for our customer-owners.
Frank anticipates that he will have a better feel for what reductions are on the table, and a plan for moving forward, in the June - July timeframe. "We want to be able to do this in a way that's not only prudent, but open and transparent in terms of the direction we want to go as an organization."
It's unclear at this time how much customer bills may change as a result of the new affordability target. At a minimum, the affordability initiative will significantly reduce future price increases. EWEB intends to implement an affordability plan that is substantial enough that customers will see results on their bills within the next few years.
We will keep you updated on our plans and progress.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.