Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
More than 265 EWEB workers have reduced their car travel while enhancing the safety and resiliency of our community by working from home.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 2 EWEB Board meeting, highlights key events, accomplishments and challenges of 2020.Find Out More
As Texas struggles to restore electricity to millions, locals may be wondering if a similar crisis could happen here, and what utility operators and individuals can do to prepare for unprecedented weather events.Find Out More
On the heels of the Holiday Farm Fire, additional water quality sensors have been placed in the main stem of the river, as well as in several creeks and tributaries.Find Out More
EWEB’s 2021 budget keeps prices steady once again, marking the fifth year in row of no price increase for customers.Find Out More
Voluntary program helps residents restore their land and prepare for rebuilding, while reducing the impacts of the fire on the McKenzie River.Find Out More
Three EWEB board members were sworn into office on January 5, including two new commissioners.Find Out More
Crews of young people are helping to protect Eugene’s drinking water by mitigating the impact of post-fire soil erosion along the McKenzie River.Find Out More
Turning on the tap for safe drinking water, and flushing the toilet with no second thought about what happens to wastewater, are actions most of us take for granted every day. But this year as we face an enormous public health crisis stemming from the covid-19 pandemic, we must realize that reliable water service is something we depend on to protect our health and economy.Find Out More
EWEB foresters and contract tree crews are working in the McKenzie River Valley following the Holiday Farm Fire to assess, trim and remove vegetation that may interfere with electrical infrastructure.Find Out More
We launched the emergency water supply program about two years ago with the goal of establishing several geographically dispersed water distribution sites throughout the community.Find Out More
We continue to monitor both the source water and treated drinking water to ensure its safety.Find Out More
Update on the capabilities of our Hayden Bridge Filtration plant when it comes to treating water from the McKenzie River amid the impacts of the Holiday Farm Fire.Find Out More
Each day, the treatment process is reviewed and adjustments are made accordingly.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
After an icy winter storm struck Northwest Oregon in mid-February, bringing down trees and power lines, the state's largest investor-owned electric company issued a call for help.
At the peak of the catastrophe, more than 250,000 Portland General Electric customers were without power amid freezing temperatures. PGE estimated that at least 4,000 power lines were brought down by falling trees, limbs and ice. Several transmission lines were also damaged.
The PGE request for mutual aid landed on the desk of EWEB Operations Line Supervisor John Latourette. After double-checking the weather forecast to make sure snow and ice wasn't supposed to hit the Eugene area, John then determined there were no critical electric projects that couldn't be pushed out for a week or two.
Another consideration in deciding whether to send crews to help another utility restore power is the Coivd-19 pandemic. A utility in California requested mutual aid in January, but EWEB had to decline because the number of Covid-19 cases in the area was going up and the infection rate was well above that in Oregon.
"What would happen if one, two or even three crews came down with Covid-19?" John asked.
He determined the Portland to Salem corridor was at about the same risk as Lane County.
"After checking the weather and the number of scheduled urgent projects, we decided could send three crews and a general foreman to help restore service to PGE customers," John said. Each crew is comprised of four line technicians.
The 13 EWEB staff primarily worked in the Salem and Silverton areas, which were hit hardest by freezing rain that brought about 1 inch of ice to the central Willamette Valley. The crews spent 10 days installing new poles, crossarms and power cable.
"They would come up to some locations where the line was literally pulled down by ice and trees," John said. "Other locations there was one pole that fell, and it took several other poles like dominos falling."
The Eugene area encountered a similar ice storm in December 2016, bringing down trees and power lines. At peak, about 10,000 EWEB customers were without power. After EWEB issued a call for mutual aid, private and public utilities responded to get the lights back on.
Mutual aid contracts require the requesting utility to cover all labor, fuel and materials costs incurred by outside crews.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.