Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Running the air conditioning can cause a blow to the household budget and increase carbon emissions.Find Out More
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
Now more than ever, people are looking for ways to save energy, reduce carbon emissions and improve home comfort. For many EWEB customers, some simple efficiency upgrades will tick all those boxes.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Oregon primary elections are next Tuesday, May 19 and ballots include four candidates for three seats on the EWEB Board of Commissioners.Find Out More
As crews restart system reliability work, EWEB is also resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.
To support utility and community goals regarding energy and water usage and resiliency, we began upgrading electric and water meters by meter reading route in the fall of 2018.
Route-based deployment for smart electric meters has been on pause since late fall of 2019 to allow for additional work on communication infrastructure. The pause also provided opportunity for project staff to evaluate processes and procedures. The installation of smart water meters was paused in March of this year as a result of the coronavirus pandemic.
With EWEB's slow and steady return to work underway and some recently completed process improvement work, both utilities are set to resume meter upgrades this month.
Prior to the pandemic, the water utility was on track for an end of 2023 completion with a pace of about 250 installations per week. As installations resume, the target has been reduced by 50 per week as each installation is likely to require additional time while crews are following new safety guidelines.
Luke Moran, Water Distribution Monitoring and Compliance Supervisor, also adds that prior to the pandemic, targets were being met in part due to shared staffing resources across departments. In an effort to reduce the spread of the virus, EWEB is taking care to keep crews in different departments from overlapping. As we resume, we do so with fewer staff performing the installations.
"As we continue reintegration of the workforce, we expect we will be able to increase the pace on the water side, back to the average 250 a week needed to meet the 2023 goal," says Luke.
Smart electric meter installations have been on pause since before the pandemic which provided staff time to reevaluate processes and procedures. Resuming a small number of installations supports the "plan-do-check-act" continuous improvement model as staff evaluates the efficacy of the process changes.
"We learned a lot in the first year of meter installations," says Jon Thomas, Project Manager. "Rather than continuing to push forward, it was important we took a small pause to see where adjustments were needed. This helps ensure staff are working as efficiently as possible and that the end result helps us reach our goals of putting more choice and control in the hands of EWEB customers."
With the organization operating under new health and safety guidelines to prevent the spread of coronavirus, the safety of staff and the community is top priority as we ease back into customer-facing field work.
"We recently changed some language in the automated calls and on the website requesting customers maintain social distance with our crews. A lot of folks get curious and want to come ask questions; it's important that be done at a safe distance," says Jon. "We've also reminded staff to follow some basic safety guidelines, like to use hand sanitizer before and after providing the courtesy door knock, or leaving a door hanger," he adds.
Resuming smart meter installation is just one example of EWEB's gradual and responsible return to the work needed to reach organizational and community objectives. The public can help promote a safe work environment by not approaching utility crews in the field or entering their work zones. For everyone's health and safety, please be sure to maintain appropriate physical distancing of six feet if you happen to encounter EWEB crews in the field.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.