Coronavirus Safety

In response to COVID-19, EWEB offices and customer service lobby are closed. We ask customers to use our many online and telephone options rather than doing business in person. Learn more.
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Coronavirus Safety 03/10/2020

At EWEB, the health and safety of our customers and employees are top of mind amid concerns about the spread of the coronavirus (COVID-19).

We are here to serve you, and in an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.

Some alternatives to consider:

  • Pay your bill online at eweb.org, over the phone, or at our convenient bill drop box at 500 E. 4th Ave.
  • Schedule online to start/stop service at eweb.org
  • Call us at 541-685-7000 or email eweb.answers@eweb.org for regular business

Our first priority is keeping EWEB customers and employees safe and well-informed while minimizing the potential spread of the coronavirus. Please know we have devoted significant resources to help mitigate against possible adverse impacts.

We will continue working hard to provide the level of service you have come to expect from EWEB staff.

Eugene Water & Electric Board

Contact Us

500 East Fourth Ave.
Eugene, OR 97401
800-841-5871
541-685-7000

Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.