Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB staff developed an After Action Report to review EWEB's response to the February 2019 snow storm and the impacts of the storm, both on the community and EWEB's electrical infrastructure.Find Out More
Due to recent severe weather conditions our meter reading staff could not safely complete their assigned routes Feb. 24-28, 2019. Customers in a few areas of Eugene, east Springfield and the McKenzie River Valley will have estimated readings on their next bill.Find Out More
As of 8 a.m. Saturday morning, there are just under 2,000 customers who remain without power. This includes a little over 200 in the Eugene area, and about 1,700 in the Mckenzie River Valley. Most of the remaining Eugene-area outages are single homes, which can be extremely labor intensive, particulalry those with accessibility issues, such as backyard service lines with no access for bucket trucks. We will continue to work until every customer is restored.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Friday, turning the lights back on for more than 1,000 customers.Find Out More
We expect to restore about 1,000 customers in the Eugene area today. Please note that work conditions are dynamic and subject to change based on equipment damage, tree hazards and changing weather conditions.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Thursday, turning the lights back on for several thousand residents impacted by the snow storm that struck Sunday night. Starting with more than 14,000 customers out of service on Monday, less than 4,500 remained without service as of 5 p.m. Thursday. In the Eugene area, about 2,800 customers are still waiting for restoration, along with about 1,700 McKenzie River residents.Find Out More
New snowfall overnight stalled restoration progress made over the past 48 hours as three major feeder lines and a transmission line went down Wednesday morning.EWEB and contract crews late Tuesday night were able to reduce the number of customers without power to about 6,000. That figure is down from a high of more than 14,000 on Monday. Falling trees and snow damage brought down the Eugene-area feeder and transmission lines early Wednesday, and the number of customers without power climbed up to 7,800 as of 1 p.m.Find Out More
Eugene Water & Electric Board and contract line crews made significant progress restoring power overnight Monday and into Tuesday, with more than 6,300 customers returned to service. As of 4:30 p.m. Tuesday, there are about 7,600 EWEB customers without service, down from more than 14,000 without power at 5 p.m. Monday.Find Out More
Here in the Pacific Northwest, where we enjoy abundant, low-cost hydroelectric power, EVs are a smart economic choice and an important piece of the region's move away from fossil fuels.Find Out More
EWEB Commissioners will consider eliminating the second, higher-cost residential electric consumption tier and replacing it with a single flat price.Find Out More
As a public utility, it’s important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
As a public utility, it's important for us to be open and transparent with you-our customer-owners. Here are some highlights from the April 3, 2018 meeting of your citizen-elected Board of Commissioners.Find Out More
Besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, meter readers also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs as summer approaches.Find Out More
Supporting vulnerable members of our community with conservation and efficiency programs is a priority for EWEB, which is why we are once again helping tenants and rental owners lower monthly utility bills through the Home Energy Score program.Find Out More
If your home is burning fossil fuels such as natural gas or oil, we have programs to help you upgrade to clean, efficient electricity.Find Out More
Even small, shallow projects such as planting shrubs, installing a post or removing a root can be dangerous and costly if you inadvertently hit a power line, cable or pipe.
Did you know state law requires you to call at least two working days before you start digging?
You can protect yourself and your family from injury, expense and penalties by knowing where underground utility lines are buried before you begin a digging project. Whether you are a homeowner or a professional excavator, one easy phone call to 811 gets your underground utility lines marked for free.
When you call 811, operators at the Oregon Utility Notification Center will ask you for the location of your digging job and route your call to affected utility companies. Your utility companies will then send a professional locator to your site to mark your lines within a few days.
You do not need to be home, unless you have specific questions, or you have locked gates that prevent access to your property. Be sure pets are restrained when locators arrive. Once your underground lines have been marked, you will know the approximate location of your utility lines and can dig safely.
Use this color coded chart to keep track of what type of utility line might be on the property:
There are thousands of miles of underground facilities throughout our community. Don't take the chance of accidentally hitting a line while you're digging.
A safe digging project must always start with a call to Oregon 811. It's free. It's easy. It's the law.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.