Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB foresters and contract tree crews are working in the McKenzie River Valley following the Holiday Farm Fire to assess, trim and remove vegetation that may interfere with electrical infrastructure.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Running the air conditioning can cause a blow to the household budget and increase carbon emissions.Find Out More
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
Now more than ever, people are looking for ways to save energy, reduce carbon emissions and improve home comfort. For many EWEB customers, some simple efficiency upgrades will tick all those boxes.Find Out More
Due to recent air quality concerns, our meter reading staff have been unable to safely complete their assigned routes begining September 8. We continue to monitor the Air Quality Index (AQI) closely and will resume regular meter reading activities when safe to do so.
When meter readers are not able to obtain an actual reading, EWEB uses historical usage patterns to estimate your usage for billing purposes. There are some customers who have smart meters, who may also receive an estimated bill even though they do not require a manual meter reading.
Your next EWEB bill will reflect this estimated reading. The word "estimated" should appear in the line with the current meter reading for electric and water service. This example below shows the electric portion of a bill. Customers with water service will have "estimated" on the water portion of their bill as well.
Estimated readings can be higher or lower than actual usage; however, bills self-correct in the billing cycle when the meter is actually read, ensuring you pay for energy and/or water that you actually used.
Barring any unforeseen issues, meter readers will provide actual readings next month and your following bill will reflect this "true-up" process.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.