Announcement for Autopay Customers

We're here to help

Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday. 

By phone: 541-685-7000 from 8:30 a.m. to 5 p.m. 

Send us an email

With the launch of the new customer portal, you will need to re-enroll in autopay or pay using an alternate method. Your enrollment in autopay did not transfer to the new system. 

1. Watch your email inbox for your "bill-ready" email from the email address The email should arrive in June to mid-July, depending on your bill cycle.

2. Click the link in the email and follow the steps to register for your new profile with the customer portal.

3. Set up autopay under the "Customer Enrollments" section.

Learn more about EWEB's new online customer portal.

Discontinuing bank draft autopay program

For many years, we have maintained two autopay programs:

  • Online autopay, where customers enroll using an online self-service system (using Visa, Mastercard or checking account)
  • Bank draft autopay, maintained manually by EWEB staff

We have launched a new online customer portal where EWEB customers can view and pay their bill, manage their EWEB account and enroll in programs. Continuing to maintain the bank draft autopayment program was not feasible with the introduction of the new online portal. We no longer offer the bank draft autopay program.

We are committed to helping customers transition to autopay through the new online customer portal and help select a new payment method. Along with the new portal, we are introducing a new bill design. Upon receiving the new bill, customers enrolled in bank draft autopay will need to change their payment method to one of the following as participation in the payment program will be suspended at that point.

  • Enroll in autopay on our new online customer portal using Visa, Mastercard or checking account (you do not have to be a paperless billing customer)
  • Use our online platform to make a one-time guest payment each month using Visa, Mastercard or checking account
  • Call our main line, 541-685-7000, to make a one-time payment each month using our automated pay-by-phone system
  • Mail your check payment each month using the stub on your bill
  • Leverage your bank or credit union's bill pay services, if available