Latest Updates

EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.  

We're taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.

EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.

How EWEB is responding and how we're ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.

Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains. 

As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.

The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates. Here's how you can get help with your bill or help others during these difficult times.

Making partial payments and other tips for managing your bill and avoiding scams.

As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.

EWEB's Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.

Their experiences may help others learn how to best prepare for a future emergency. 

By year-end, nearly 7,000 households could receive the EWEB bill credit. 

As the wide-ranging impacts of the coronavirus outbreak spread through our community, we are taking definitive actions to help and protect our customers and employees so we can continue providing reliable electricity and healthy water during this crisis.

There are things you can do, even as you shelter-in-place, to enhance your emergency preparedness.

Whether it's an ice storm, pandemic or other emergency, one thing all disasters have in common is the opportunity to learn and improve, so that we are better prepared for the next major event.

We know customers are facing unusual financial hardship due to COVID-19. On March 14 EWEB temporarily suspended disconnections for nonpayment and late fees.

There have been questions about the coronavirus (COVID-19) and the interface with drinking water. EWEB's existing drinking water treatment protocols inactivate waterborne pathogens, including viruses, which prevents them from contaminating drinking water.  EWEB's drinking water meets or exceeds all drinking water standards, including 4-log (99.99%) inactivation of viruses as required by the U.S. Environmental Protection Agency.

In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will be closed to the public starting Tuesday, March 17. The lobby will remain closed until further notice, extended from the previous date of April 30. 

EWEB is temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis. In addition to immediately putting a hold on electric disconnections and water service shut-offs for those who are behind on their utility bills, we are expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.

In an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.