Whether it’s an ice storm, pandemic or other emergency, one thing all disasters have in common is the opportunity to learn and improve, so that we are better prepared for the next major event.
We know customers are facing unusual financial hardship due to COVID-19. On March 14 EWEB temporarily suspended disconnections for nonpayment and late fees.
There have been questions about the coronavirus (COVID-19) and the interface with drinking water. EWEB’s existing drinking water treatment protocols inactivate waterborne pathogens, including viruses, which prevents them from contaminating drinking water. EWEB’s drinking water meets or exceeds all drinking water standards, including 4-log (99.99%) inactivation of viruses as required by the U.S. Environmental Protection Agency.
In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will be closed to the public starting Tuesday, March 17. The lobby will remain closed until further notice, extended from the previous date of April 30.
EWEB is temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis. In addition to immediately putting a hold on electric disconnections and water service shut-offs for those who are behind on their utility bills, we are expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.