In order to perform scheduled maintenance, EWEB's e-Billing and phone payment systems will be temporarily unavailable between 11 a.m. and 2 p.m. on Monday, Nov. 24, 2014. Thank you for your patience and we apologize for any inconvenience.
For more than a century, the Eugene Water & Electric Board has provided its customers with
high-quality water services at reasonable rates. As Oregon's largest citizen-owned municipal
utility, we strive to keep you informed about any changes in your water rates.
Like many Northwest water utilities, EWEB has seen declining demand for water at a time when aging infrastructure needs
to be replaced in order to reliably deliver safe water to customers. The extensive capital required to operate a
large filtration plant and maintain about 800 miles of distribution pipes comes with high fixed costs.
- EWEB's average residential water rates are among the lowest in the Northwest. Management proposed an increase
of water rates by 3% in 2014.
- Commissioners elected to add an additional 3% to the proposed increase at their December meeting. That additional 3% will be placed in a special reserve savings account to help pay for the Water Reliability Initiative. The rate action became effective on
February 2014 bills. The average single-family home customer using 9,000 gallons will pay about $1.88 more per month.
EWEB commissioners held two public hearings on the 2014 budget and rate actions on Nov. 5 and Dec. 3.
Your monthly water bill is composed of three main parts:
- Basic Charge: This is based on meter size and covers the
cost of services that must be provided regardless of how much water you use per
month. This includes meter reading, billing and customer service.
- Consumption Charge: This applies to the amount of water you use per
month and is expressed in thousands of gallons, or "kgals."
- Elevation Charges: If applicable, this recovers the cost of pumping
water to higher-elevation customers.
(Effective Feb. 1, 2014)
Get answers to some of your frequently asked rate questions.
EWEB is appointed by the City Charter to collect and remit to the City of Eugene all charges for
wastewater and stormwater services. EWEB has no relationship with the City's wastewater and stormwater
system operation or rates and acts only as the City's billing agent. For more information about
these charges, call 541-682-4900 or
see the City of Eugene's stormwater/wastewater brochure.
The following graph illustrates how EWEB's water rates (as of February 2014) compare to rates in 13
other Northwest communities.
Customer Service with additional questions.