For more than a century, the Eugene Water & Electric Board has provided its customers with
high-quality water services at reasonable rates. As Oregon's largest citizen-owned municipal
utility, we strive to keep you informed about any changes in your water rates.
Commissioners held four public hearings in 2014 – in July, October, November and December – before adopting a 2015 water rate increase. The rate
increase averages 4.9% across all customer classes. For residential customers, the increase is 5.2%. The additional revenue will be used to continue
replacing old equipment, including cast iron mains, upgrading the Hayden Bridge treatment plant and to support the
Water Reliability Initiative.
- The water rate increase will add $1.71 to the average residential customer’s monthly bill, and will be reflected in the basic charge portion of the bill.
- A portion of the water increase has been dedicated to supporting the utility’s Water Reliability Initiative, which includes development of an alternate
source of water. Read more information on the strategic initiative.
Your monthly water bill is composed of three main parts:
- Basic Charge: This is based on meter size and covers the
cost of services that must be provided regardless of how much water you use per
month. This includes meter reading, billing and customer service.
- Consumption Charge: This applies to the amount of water you use per
month and is expressed in thousands of gallons, or "kgals."
- Elevation Charges: If applicable, this recovers the cost of pumping
water to higher-elevation customers.
(Effective Feb. 1, 2015)
Get answers to some of your frequently asked rate questions.
EWEB is appointed by the City Charter to collect and remit to the City of Eugene all charges for
wastewater and stormwater services. EWEB has no relationship with the City's wastewater and stormwater
system operation or rates and acts only as the City's billing agent. For more information about
these charges, call 541-682-4900 or
see the City of Eugene's stormwater/wastewater brochure.
The following graph illustrates how EWEB's water rates (as of February 2015) compare to rates in 13
other Northwest communities.
Learn more about EWEB' "savings account" for water reliability investements.
Customer Service with additional questions.