Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB has created an opt-out program for customers who do not want to upgrade their services.
In order to opt-out, you must be the account holder at the address in question. An account holder's preference applies to all services on the account. Customers who opt-out, will not be able to receive advanced services that require communicating electric and/or water meters. Advanced services include water leak detection, automatic power outage notification, as well as access to more detailed consumption information and new pricing plans in the future.
To opt-out of advanced services, please contact Customer Service in one of the following ways:
The opt-out preference is tied to a specific account. If you move to another address within EWEB's service territory, you will need to make a new opt-out request. If your preference changes, please notify EWEB so we can update your account accordingly.
Will I have to pay more if I opt-out?
At this time, EWEB will not charge opt-out customers any additional fees. Once meters are upgraded throughout our service territory and we better understand the actual costs of manually reading meters for a small group of customers, additional fees may apply to recover those costs.
If I opt-out, can I keep my old meter?
We will install new meters for customers who have opted out, but the new meter will be set to a non-communicating mode.
Customers who choose to opt-out of advanced services will receive new meter(s) with the radio disabled through a setting within the meter's operation. With the radio turned off, the meter is unable to send or receive messages to or from EWEB's network.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.