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Questions about how to save water every day? Please send us an email  or call 541-685-7441.

A leak might be the biggest water use in your home or business. Finding and fixing leaks will help you save water and money.

Common household leaks

You can easily see a dripping faucet or hear a trickling toilet. These leaks are also easy to fix. Here are some "how-to" guides.

If you have a leaky older toilet, it is most likely your home's largest water use. Consider buying a new, performance-tested WaterSense-labeled toilet to save water with every flush.

Learn more about our residential toilet rebates.

Do a meter test.
Be a leak seeker

Some leaks are not so easy to see. Plan to test your water meter on a regular basis to find out if you have a hidden leak.

Do the meter test

  • Locate your water meter. It is usually near the street, but if you have trouble finding it, call us during business hours at 541-685-7595. Please be aware that we charge a $75 after-hours call-out fee if you ask us to send a water troubleshooter to your home between the hours of 4 p.m. and 8 a.m.

  • Ask people in your home to wait until after the meter test to flush toilets, wash hands, cook food, run the dishwasher or do laundry. Also, remember to turn off the automatic refill in your refrigerator's ice maker. 

  • Read your water meter and write down the numbers.

  • Wait about a half hour. 

  • Read your water meter again.

  • If the numbers on your meter have changed, water has passed through the meter and you might have a leak or other unknown use.


Here are some hidden leaks and unknown water uses for you to track down before you call a contractor:

Water service line leak

It is hard for you to see a leak in your water service line because the pipe between the water meter and your house is underground. Follow these steps to find out if you have a leak in your water service line:

  • Close the whole house valve in your home so that water fills the pipe between your water meter and the house but cannot be used in your home. If you have an underground sprinkler system, close the master valve.

  • Do the meter test again.

  • If the numbers on your meter have changed, water has passed through the meter and you have a water service line leak.
  • You can patch a leaky service line or replace the entire service line. Replacement is recommended if you have a galvanized pipe service line.
  • We offer up to a $5,000 zero-interest loan for water service line replacement. Learn more

  • If the numbers on your meter have not changed, your underground sprinkler system might have a leak.

Underground sprinkler system leaks

You might wonder if a leak in your underground sprinkler system piping might be causing a persistent puddle in your yard or around a sprinkler head. Follow these steps to check your sprinkler system for leaks:

  • Open the master valve on your underground sprinkler system. Close the whole house valve in your home.

  • Do the meter test again.

  • If the numbers on your meter have changed, water has passed through the meter and you have a leak in your underground sprinkler system piping.

  • If the numbers on your meter have not changed, a zone in your underground sprinkler system might be leaky.

  • Run each zone of your system and look for water bubbling up from the ground or spurting from a sprinkler head.

  • Repair any leaks that you find.


Leak repair assistance

We understand that fixing failed plumbing can be a challenge if you cannot fix it yourself and have a limited income. We might be able to help you with the unexpected expense of fixing a catastrophic leak. But funds are limited. Check to see if funds are still available on our leak repair assistance page.