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Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.
By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.
Visit us: 500 E 4th Ave, Eugene, OR 97401 from 9 a.m. - 5:30 p.m.
Send us an email
Your EWEB billing statement provides useful information, including:
As a customer-owned public utility, our prices are based on the cost to provide service; there is no profit built in.
Check out a few steps to better understand your electric and water usage.
Household appliances vary in electricity use and cost to operate.
Learn how to read your electric and water meters.
Electric detail
This section of your statement gives your monthly usage and costs. A bar chart offers historical usage information. Learn more about our electric pricing
Water detail
If you pay for water, the second page of your statement has information about your water consumption and costs. A bar chart provides historical water usage information. Learn more about our water pricing
City of Eugene charges
We are the billing agent for wastewater and stormwater services that the City of Eugene provides. If you have questions about wastewater and stormwater charges, please call the City of Eugene at 541-682-4900.
Additional Services
This section highlights other utility services and charges, such as loans, rebates, Customer Care donations, account processing charges, late fees and collection charges, plus other special programs.
Your bill is due by the due date.
If "Due Upon Receipt" appears in the Payment Due box, you have an existing past-due balance. In this case, your bill is due immediately. If your account is past due, we may disconnect your service and additional charges are required to reconnect your service.If you feel you are unable to pay your bill in full by the due date, give us a call.
Most of us have higher electric bills during the winter months and lower bills other times of year. These fluctuations can make budgeting for your utility bill difficult.
Our Budget Billing program allows you to even out your energy and water costs over the course of a year through a fixed payment each month.
With this payment plan, you will not experience bill surprises in the months you use the most electricity and water, making your budget a little easier to manage.
Learn more
You may qualify for a bill credit, expanded rebates or loans for efficiency upgrades and other assistance programs.
Check out the latest about our rebate and loan programs for your home, learn more about your bill and check out some ways you can take the extra step to lower your carbon footprint.
Scammers who pretend to be utility employees exploit the trust customers place in EWEB. Knowing the signs can help you fight back against scammers' constantly changing tactics.
500 East Fourth Ave.
Eugene, OR 97401
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.
