Understanding my Bill


We're here to help

Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday. 

By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.

Visit us: 500 E 4th Ave, Eugene, OR 97401 from 9 a.m. - 5:30 p.m.

Send us an email

Your EWEB billing statement provides useful information, including:

    • The amount due, including any past due balance

    • Number of days in the billing cylce and average temperature, which can affect your usage and total bill

    • The amount of electricity and water used

  • Additional charges, including City of Eugene wastewater and stormwater fees

Electric and Water Prices
Learn more

Learn more

As a customer-owned public utility, our prices are based on the cost to provide service; there is no profit built in.

Bill Self Assessment
Learn more

Learn more

Check out a few steps to better understand your electric and water usage.

Energy use of appliances
Find out more

Find out more

Household appliances vary in electricity use and cost to operate.

Reading my meters
Learn more

Learn more

Learn how to read your electric and water meters.





Related Programs

Income-Based Assistance
Learn more

Learn more

You may qualify for a bill credit, expanded rebates or loans for efficiency upgrades and other assistance programs.

Save energy and money at home
Check it out

Check it out

Check out the latest about our rebate and loan programs for your home, learn more about your bill and check out some ways you can take the extra step to lower your carbon footprint.

Beware of scams
Learn more

Learn more

Scammers who pretend to be utility employees exploit the trust customers place in EWEB. Knowing the signs can help you fight back against scammers' constantly changing tactics.