For More Information Contact:
Lance Robertson, 984-4716
Eugene Water & Electric Board
March 28, 2006
Customer satisfaction remains very high
The Eugene Water & Electric Board scored high marks in overall satisfaction and performance, according to the municipal utility’s annual customer survey.
Eighty percent of the customers surveyed in late January said they were “satisfied” or “very satisfied” with EWEB’s services. Customers also ranked EWEB’s job performance high in nearly all specific categories surveyed, as well.
The 80 percent satisfaction rating was the highest since the current format of the annual survey was implemented in January 2001, and is one of the highest approval rankings ever given the utility by its customers. Last year, 75 percent of customers said they were satisfied or very satisfied with EWEB.
EWEB contracted with Lindholm Research of Eugene to conduct a statistically valid telephone survey of 400 customers during the last week of January.
In addition to the overall satisfaction rating, EWEB asks customers how good a job the utility is doing in nine specific areas, such as electric service reliability, water quality, concern for the environment and being responsive to customers. Performance rankings increased in all nine areas this year, in comparison with the 2005 survey.
For example, EWEB received a 92 percent “good” or “excellent” performance rating for its electric service reliability, and 86 percent of customers gave the same good-to-excellent rating for water quality.
-- end -