March 13, 1998 - Friday - 6:00 PM to 9:00 PM

• Board Meeting Process (President Susie Smith - 30 min.)
  • Confirm Board meeting process guidelines for 1998
  • Other
• 1999 Budget Process Discussion (Board and staff)
  • Proposed 1999 Budget Process Proposal (Dick Varner - 15 min.)

    Overview from staff of proposed schedule and approach for developing the 1999 budget.

  • Review of Proposed Budget Format and Reports (Dick Varner - 15 min.)

    Review of most recent budget format and reports developed from 1998 budget work.

  • Board Discussion of Proposed 1999 Budget Process and Format (60 min.)

    The goal is to determine the Board's expectations for the development of the 1999 budget and to clarify areas of confusion that may exist regarding how annual budgets are currently developed.

3. Board Bylaws Review and Discussion (President Smith - 30 minutes)

• Selection of Officers - Process for officer appointments
• Other (no other items identified at this time)

• Joint meeting of EWEB Board and Eugene City Council (Board and staff -30 min.)
  • Joint meeting proposal (Randy Berggren - 30 min.)
  • Charter relationship - EWEB and the City of Eugene
  • Steam in-lieu-of tax relief
  • Under grounding of electric lines
  • Fluoridation of water supply
  • Sewer billing fees adjustment
  • Planning jurisdiction - Glenwood
  • Other issues raised by City (to be determined)

March 14, 1998 - Saturday - 9:00 AM to 4:00 PM

9:00 AM to 11:30 PM

• Existing Customer Perceptions
  • Project Summary Presentations (Randy Berggren and staff- 60 min.)
  • 1997 Electric Survey Results ( Customer Information Project Team - 25 min.)

    Summary of Customer opinions received in Electric Customer Survey

  • 1997 Water Survey Results (Customer Information Project Team - 20 min.)

    Summary of Customer opinions received in Water Customer Survey

  • 1997 Focus on Results - Customer Satisfaction (Deborrah Brewer - 15 min.)

    Summary of customer feedback received in Focus on Results

BREAK - 15 minutes

• Board Discussion ( Board and staff - 45 min.)
  • A general dialogue regarding conclusions that can be drawn from the surveys about customers' current perceptions of EWEB issues that are important to address in the future as we deliver customer service and communications.
• Board Priority Development (Board - 30 min.)
  • A priority assessment exercise to identify the Board's view of the important issues regarding customer current perceptions of EWEB. Each Board member would choose three priorities from the previous discussion and describe why they were picked. Staff will consolidate notes after the discussion and report back after lunch identifying areas of agreement and issues identified as important by individuals lacking consensus.

11:30 -12:30 Lunch

12:30 PM to 12:45 PM

• Staff Summary - Board priority development (15 min.)

12:45 PM to 4:00 PM

• Desired customer perception in the future
• Desired futures discussion (Board - 60 min.)
  • A brainstorm and discussion to surface individual ideas and opinions from the Board about what EWEB wants customers to believe about the organization in the future.
• Board priority development (Board - 30 min.)
  • A priority assessment exercise to identify the Board's view of the important issues regarding customers' future perceptions of EWEB. Each Board member would choose three priorities from the previous discussion and describe why they were picked. Staff will consolidate notes after the discussion and report back after the break identifying areas of agreement and issues identified as important buy individuals but lacking consensus.

BREAK (20 min.)

• Closing the gap on customer perspectives
  • Gap assessment on customer perspectives (Board - 30 min.)

    This exercise would identify and confirm the gaps between the priorities on current customer perceptions and the priorities for the desired customer perceptions.

  • Gap strategies discussion (Board and staff - 50 min.)

    This discussion would highlight the various approaches available to treat the gaps identified above and identify significant considerations that need to be included in formal response strategies for closing gaps in customer perceptions.

Adjourn - 4:00 P.M.