Common Questions During a Power Outage

  • Q: How can I safely use a generator to power my home or appliances?
    A: Using a generator when the power goes out is a great option, but safety should be the top priority for both you and utility workers. Please review our Generator Safety web page for detailed safety information.

    A: Using a generator when the power goes out is a great option, but safety should be the top priority for both you and utility workers. Please review our Generator Safety web page for detailed safety information.


  • Q: In a power outage, what happens to customers who are dependent on power for life-support equipment?
    A: If a power outage leads to a life-threatening situation, call 911. If you, or a loved one is dependent on an electric-powered medical device, please call Customer Service in advance of an emergency at 541-685-7000 to be put on our Critical Care list. Electric customers who've been granted critical care status are not...

    A: If a power outage leads to a life-threatening situation, call 911.

    If you, or a loved one is dependent on an electric-powered medical device, please call Customer Service in advance of an emergency at 541-685-7000 to be put on our Critical Care list.

    Electric customers who've been granted critical care status are not guaranteed an uninterrupted power supply. In cases where electricity is a necessity, we encourage customers to provide their own on-site backup capabilities, such as installing generators, to ensure uninterrupted service in the event of a power loss.

    If you decide to use a back-up generator, make sure you or your loved ones know how to safely use it. Set up plans with friends or relatives to check on special-needs folks, and transport them if necessary to a site with electricity, such as emergency centers, hotels or neighbors.