Common Questions During a Power Outage

  • Q: I have power, but the lights are dim, or only working in part of my home. What should I do?
    A: If you have power, but are experiencing irregularities such the lights suddenly getting really bright in part of your house and dim in another, or your lights work in one part of your home and not another, you might be experiencing partial power. If you have power in part of your house, first check to be sure you don't...

    A: If you have power, but are experiencing irregularities such the lights suddenly getting really bright in part of your house and dim in another, or your lights work in one part of your home and not another, you might be experiencing partial power.

    If you have power in part of your house, first check to be sure you don't have a tripped breaker.

    If your power does not come back on, or if you are experiencing dim or overly bright lights, please turn off your power at the main breaker. Call us at 1-844-484-2300, press '1' to report a new outage and then press '3' to report your partial power outage. Follow all of the remaining prompts.


  • Q: How do I know if I need an electrician to make repairs before my power can be restored?
    A: If there has been damage to your weatherhead, mast or meter box, a crew cannot safely reconnect your power. Doing so would put you and your neighbors at risk of fire or other safety concerns. Please see the diagram below for reference. If you notice damage to any of the equipment on your home, you will need to contact an...

    A: If there has been damage to your weatherhead, mast or meter box, a crew cannot safely reconnect your power. Doing so would put you and your neighbors at risk of fire or other safety concerns. Please see the diagram below for reference. If you notice damage to any of the equipment on your home, you will need to contact an electrician to make repairs before our crews can restore your power.

    Line drawing showing the weatherhead, mast and meter box on the side of a home