Common Questions During a Power Outage

  • Q: Why does EWEB follow the hierarchy of repair?
    A: We follow the heirarchy of repair to restore power to the most customers at once. There are a few reasons for this besides just customer count. First, an electrical system is a little like a network of roads. If the roads leading to your home are blocked, it doesn't matter if your driveway is clear, you won't make it home....

    A: We follow the heirarchy of repair to restore power to the most customers at once. There are a few reasons for this besides just customer count.

    First, an electrical system is a little like a network of roads. If the roads leading to your home are blocked, it doesn't matter if your driveway is clear, you won't make it home. During an outage problems can occur at any stage of transmission. If there is damage at both a substation and the line delivering power to your home, it won't do any good fixing the primary line first, because the damage at the higher level will prevent power from reaching your home.

    Often, the damage sustained at the service line level is the most time consuming to repair. A crew might spend the same amount of time restoring power to a few customers as it takes to restore power to several hundred customers. 


  • Q: Why can't you tell me when my power will be restored?
    A: Unless the cause of an outage is obvious (such as a when a car runs into a power pole), we don't know how long it will take to find the cause and make the repair. During widespread outages this is even more challenging. After severe storms it can take several days just to assess the extent of the damage and make our...

    A: Unless the cause of an outage is obvious (such as a when a car runs into a power pole), we don't know how long it will take to find the cause and make the repair.

    During widespread outages this is even more challenging. After severe storms it can take several days just to assess the extent of the damage and make our community safe. We can only begin restoring power after we have an idea of the many problems in the system.

    We don't want to give anyone false expectations, but as we know information we are sure to share it.


  • Q: Why does my neighbor have power and I don't?
    A: There are generally two reasons for this. First, the electric system does not always align with streets. Neighbors across the street from each other could be served by a different part of the system. If you are the only person without power in your immediate area, you may have damage to the power line that leads to your...

    A: There are generally two reasons for this. First, the electric system does not always align with streets. Neighbors across the street from each other could be served by a different part of the system. 

    If you are the only person without power in your immediate area, you may have damage to the power line that leads to your home. You should check to be sure your weatherhead and meter base didn't sustain damage. Before we can restore service to your home, any damage to equipment on the customer-side must be repaired by an electrician.