Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
We're working on several important modernization efforts that will deliver new and upgraded services to customers. Two of the most significant projects are implementation of a new Customer Information System, and deployment of electric and water smart meters.
Our new Customer Information System will provide significantly improved online self-service to customers, including an online consumption portal for customers that have advanced meters. The new system will be live in 2020.
We want to provide customers with better service and more choice and control, while keeping services affordable. We are launching an effort to modernize our community's power grid and water distribution network that sets the foundation for an improved customer experience.
As a part of this effort, we will upgrade our electric and water meters to smart meters over the next eight years, starting in 2018. Read more about smart meters.
500 East Fourth Ave.
Eugene, OR 97401
9 a.m. - 5:30 p.m.