As a critical infrastructure service provider, EWEB's top priority in all emergency situations is to protect public and employee health and safety while focusing on business continuity in order to deliver the essential services our customers depend upon. The coronavirus pandemic is no exception.
EWEB's existing drinking water treatment protocols inactivate waterborne pathogens, including viruses, which prevents them from contaminating drinking water. EWEB's drinking water meets or exceeds all drinking water standards, including 4-log (99.99%) inactivation of viruses as required by the U.S. Environmental Protection Agency. The EPA has stated that coronavirus risk in treated drinking water supplies is low.Read more
In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will remain closed until further notice.
During the lobby closure, we are suggesting customers use alternatives to conducting business face-to-face:
It's critical to limit potential transmission of the virus and ensure crews are safe, healthy, and ready to respond should a major event like a wind storm arrive and disrupt services across the community.
Pandemic safety policies have been implemented for crews and other utility staff, including:
For everyone's health and safety, please be sure to maintain appropriate physical distancing of six feet if you happen to encounter EWEB crews in the field.
Water quality within commercial buildings that have been vacant or have seen little use during the pandemic restrictions may be impacted as a result of low flow or stagnant water in pipes. Stagnant water in pipes can create conditions that favor the growth and spread of Legionella and other harmful bacteria, result in lower chlorine levels in buildings, and/or result in increased lead and copper levels that can leach out of building pipes and fixtures.
Building owners or tenants should take steps to reduce these risks.Learn more