COVID-19 Safety Information

As a critical infrastructure service provider, EWEB's top priority in all emergency situations is to protect public and employee health and safety while focusing on business continuity in order to deliver the essential services our customers depend upon. The coronavirus pandemic is no exception.

Drinking water safety

EWEB's existing drinking water treatment protocols inactivate waterborne pathogens, including viruses, which prevents them from contaminating drinking water.  EWEB's drinking water meets or exceeds all drinking water standards, including 4-log (99.99%) inactivation of viruses as required by the U.S. Environmental Protection Agency.   The EPA has stated that coronavirus risk in treated drinking water supplies is low. 

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Lobby closure

In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will remain closed until further notice.

During the lobby closure, we are suggesting customers use alternatives to conducting business face-to-face:

  • Pay your bill online, over the phone, or at our convenient bill drop box at 500 E. 4th Ave.
  • Schedule start/stop service online 
  • Call EWEB at 541-685-7000 or email eweb.answers@eweb.org for regular business
  • Customer Service staff will be available from 9 a.m. to 6:30 p.m. Monday through Friday by phone or email
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Worker safety

It's critical to limit potential transmission of the virus and ensure crews are safe, healthy, and ready to respond should a major event like a wind storm arrive and disrupt services across the community.

Pandemic safety policies have been implemented for crews and other utility staff, including:

  • All employees practice social distancing to the extent possible given work conditions
  • EWEB workers are required to wear masks in common areas like conference rooms, and when working in close proximity (less than six feet) to other employees or the public
  • Employees travel in separate vehicles to job sites whenver possible
  • Trucks, equipment, and workspaces are disinfected at least once per day

For everyone's health and safety, please be sure to maintain appropriate physical distancing of six feet if you happen to encounter EWEB crews in the field.
Reopening building water systems after prolonged shutdown

Water quality within commercial buildings that have been vacant or have seen little use during the pandemic restrictions may be impacted as a result of low flow or stagnant water in pipes. Stagnant water in pipes can create conditions that favor the growth and spread of Legionella and other harmful bacteria, result in lower chlorine levels in buildings, and/or result in increased lead and copper levels that can leach out of building pipes and fixtures.

Building owners or tenants should take steps to reduce these risks.

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Eugene Water & Electric Board

Contact Us

500 East Fourth Ave.
Eugene, OR 97401
800-841-5871
541-685-7000

Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.