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About Us
As a community-owned, nonprofit utility, we have always worked with our customers in crisis, and this time is no different. Here's how you can get help with your bill during these difficult times.
Income-eligible customers can apply for a $260 bill credit annually. In response to the economic disruptions caused by the coronavirus, we have temporarily extended the $260 bill assistance credit to customers who have lost their job.
Applications for Customer Care open on the first business day of each month and funds are available on a first-come, first-served basis until fully committed for the month.
Learn more and applyWe recognize this is a challenging time and many are struggling to keep up with utility payments. Our Residential Re-Payment Plan can help you bring your account up-to-date over time and avoid disconnection of services.
We are able to offer payment arrangements that spread your past due balance of up to $3,000 over several months with fixed installments.
| Eligible Customers | Maximum Eligible Balance | Payback Period |
|---|---|---|
| All Residential | $3,000 | 3 months |
To enroll, call our Customer Service team at 541-685-7000 M-F 9 a.m. - 6:30 p.m.
*If your service was turned off for non-payment prior to March 14, 2020, or if your account has been referred to Professional Credit Services, you do not qualify for the 3-month payment arrangement plan and will need to pay the full account balance plus fees and required security prior to being reconnected. Accounts with transfer charges from another EWEB account also do not qualify for this payment arrangement plan.
If you have an existing energy or water efficiency loan, you may request to defer payments. To request a loan deferral, send an email to ems.loans@eweb.org.
We are here to assist you with billing, payments and other power and water-related services.
Call us at 541-685-7000 from 9 a.m. - 6:30 p.m. Monday - Friday, or send us an email. In response to COVID-19, EWEB offices and customer service lobby are closed.
Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month.
We offer rebates, loans and tips to help you reduce your energy and water use in and around your home.
500 East Fourth Ave.
Eugene, OR 97401
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.
