Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
A: Yes, any customer with a General Service account is eligible to apply for our small business programs.
A: Apply online for the assistance program that suits your needs.
If you apply for the Basic Re-Payment Plan, you will receive confirmation of your enrollment and re-payment details via email.
If you apply for the Enhanced Re-Payment Plan or Reduced Billing Plan, we will review your EWEB account history and pull a commercial or individual credit report (as applicable). An account representative will contact you to discuss options and work with you to determine which plan will best meet your needs.
If you need additional information before submitting your application, please give us a call or email us at (541) 685-7607 or CustomerSolutionsSupport@eweb.org.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.