Business Resources

Small Business Recovery Program

We know many in our local business community are struggling. Through our Small Business Recovery Program, EWEB provides utility bill payment assistance for business and non-profit customers who have been financially impacted by COVID-19. 

The program offers those who have accrued a past-due balance two different repayment options for bringing their accounts up-to-date over time. 

A third, reduced billing option is offered to business and non-profit customers who are current (no past-due balance) on their EWEB account to free-up cash during a 12-month period for re-investment into your operations.

Basic Re-Payment Plan

Repay a past due balance of $3,000 or less with fixed installments over 6 months.

Eligible CustomersMaximum Eligible BalancePayback PeriodInterest Rate
Business $3,000 6 months 2%
Non-profit $3,000 6 months 0%


  • No credit requirements
  • All business and non-profit customers with active service can enroll, regardless of EWEB account history
  • Any past-due balance in excess of $3,000 must be paid off at the time of enrollment
  • Once enrolled, you must make full payment of new monthly charges in addition to the monthly payment plan amount
 Apply for Basic Plan
Enhanced Re-Payment Plan

This offering allows for a higher maximum balance and potentially a longer payback period. 

Eligible business and non-profit customers can repay a past-due balance of up to four-times your average monthly bill or $20,000 over 6-24 months, and defer the first payment for up to 9 months.

Eligible CustomersMaximum Eligible
Balance		Deferral of
First Payment		Payback PeriodInterest Rate
Business Up to 4x average monthly bill or $20,000 3-9 months 6-24 months 2%
Non-profit Up to 4x average monthly bill or $20,000 3-9 months 6-24 months 0%


The Enhanced Re-Payment Plan is offered to business and non-profit customers in good financial standing with EWEB.  Additional criteria include: 

  • At least two years EWEB billing history 
  • No non-pay service disconnections in the past five years
  • No more than one disconnection notice in the past 12 months
  • Customer may not opt-out of EWEB smart meter upgrade/installation

Terms of individual payment plans are contingent upon EWEB account history, and third party credit score. 

Once we receive your application, an account representative will assist you in calculating your payment amount under this program.

 Apply for Enhanced Plan
Reduced Billing Plan

Eligible business and non-profit customers who are current on their EWEB account or can make a payment to bring the account current, and are seeking to free-up cash for re-investment into their operations, may apply for a Reduced Billing Plan.

This plan allows fixed, reduced payments on future bills for the next 12 months. After 12 months, customers can choose to pay off any balance owed in one lump sum, or in fixed installments over the following 12-month period. 

Reduced Billing AmountPayback Period
75% - 90% of the past 12 month’s average bill 12 months, plus up to an additional 12 months to pay off any remaining balance


  • You must have zero past-due balance upon enrollment and at least two years EWEB billing history
  • No non-pay service disconnections in the past five years
  • No more than one disconnection notice in the past 12 months
  • Customer may not opt-out of EWEB smart meter upgrade/installation
  • Balanced accrued over 12 months cannot exceed $20,000

Terms of individual payment plans are contingent upon EWEB account history, and third-party credit score. 

Once we receive your application, an account representative will assist you in calculating your payment amount under this program.

 Apply for Reduced Bill Plan
Frequently Asked Questions

We're here to answer your questions and assist you with billing, payments, and other power and water-related services. If you don't find what you're looking for in this FAQ, please give us a call or email us at (541) 685-7607 or CustomerSolutionsSupport@eweb.org.   

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Eugene Water & Electric Board

Contact Us

500 East Fourth Ave.
Eugene, OR 97401
800-841-5871
541-685-7000

Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.