As an essential service provider, we know that electricity and water are foundational to all other areas of the economy, healthcare, and public safety. We also recognize that many customers are experiencing financial hardship during this crisis.
During the first several months of the COVID-19 pandemic, EWEB responded by implementing short-term crisis programs that allowed customers who are financially impacted to defer payments without worrying about losing services or accruing late fees. Now, in order to be good stewards of our customers' financial resources and keep the utility operationally and financially resilient, we need to shift to measures that help customers bring their accounts up-to-date over time.
For customers who have a past-due balance and who have not enrolled in a repayment plan, EWEB returned to standard disconnection procedures effective Aug. 10, 2020.
We're here to answer your questions and assist you with billing, payments, and other power and water-related services. For the safety of our customers and employees, our lobby is closed. Customer service is available by phone M-F until 6:30 p.m. at 541-685-7000.
As the COVID-19 situation evolves, we're committed to keeping you informed.
Consider making a donation to Energy Share, a program helping thousands of families with their electric bills.
As a critical infrastructure service provider, EWEB's top priority in all emergency situations is to protect public and employee health and safety.