COVID-19 Information


As an essential service provider, we know that electricity and water are foundational to all other areas of the economy, healthcare, and public safety. We also recognize that many customers are experiencing financial hardship during this crisis.

During the first several months of the COVID-19 pandemic, EWEB responded by implementing short-term crisis programs that allowed financially impacted customers to defer payments without worrying about losing services or accruing late fees. Now, in order to be good stewards of our customers' financial resources and keep the utility operationally and financially resilient, we need to shift to measures that help customers bring their accounts up-to-date over time.

We understand that many of our customers are still being impacted financially by the COVID-19 pandemic. Our Customer Care program may be able to help. 

We're here to answer your questions and assist you with billing, payments, and other power and water-related services. Customer service is available by phone M-F from 8:00 a.m. until 6:30 p.m. at 541-685-7000. In-person appointments may be available to customers who need assistance. 

Saving energy and water
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Spending more time at home could lead to higher utility bills.

Need help paying your bill?
Assistance programs

Assistance programs

We offer a variety of income-based programs. You may qualify for bill assistance, free home energy audit, expanded rebates or loans for efficiency upgrades and other programs.

Beware of scams
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Scammers who pretend to be utility employees exploit the trust customers place in EWEB. Knowing the signs can help you fight back against scammers' constantly changing tactics.



Latest updates
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As the COVID-19 situation evolves, we're committed to keeping you informed.

Donate to Energy Share
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Consider making a donation to Energy Share, a program helping thousands of families with their electric bills.

Safety Information
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As a critical infrastructure service provider, EWEB's top priority in all emergency situations is to protect public and employee health and safety.

Learn at Home Resources
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Supplement your child's distance learning and help them prepare for the future with our curated collection of free activities and lessons.