As an essential service provider, we know that electricity and water are foundational to all other areas of the economy, healthcare, and public safety. We also recognize that many customers are experiencing financial hardship during this crisis.
During the first several months of the COVID-19 pandemic, EWEB responded by implementing short-term crisis programs that allowed financially impacted customers to defer payments without worrying about losing services or accruing late fees. Now, in order to be good stewards of our customers' financial resources and keep the utility operationally and financially resilient, we need to shift to measures that help customers bring their accounts up-to-date over time.
We understand that many of our customers are still being impacted financially by the COVID-19 pandemic. Our Customer Care program may be able to help.
We're here to answer your questions and assist you with billing, payments, and other power and water-related services. Customer service is available by phone M-F from 8:00 a.m. until 6:30 p.m. at 541-685-7000. In-person appointments may be available to customers who need assistance.
We offer a variety of income-based programs. You may qualify for bill assistance, free home energy audit, expanded rebates or loans for efficiency upgrades and other programs.
As the COVID-19 situation evolves, we're committed to keeping you informed.
Consider making a donation to Energy Share, a program helping thousands of families with their electric bills.
As a critical infrastructure service provider, EWEB's top priority in all emergency situations is to protect public and employee health and safety.