In order to perform scheduled maintenance, EWEB's e-Billing and phone payment systems will be temporarily unavailable between 11 a.m. and 2 p.m. on Monday, Nov. 24, 2014. Thank you for your patience and we apologize for any inconvenience.

Reporting outages and outage updates

To report an outage please use one of the following:

  • EWEB's 24-hour, toll-free outage reporting line, 844-484-2300
  • EWEB's Power Outage Texting program

At this time, EWEB does not have automated meters or "smart meters" in place that alert the utility of power outages. In order for your outage to be recorded and put on a restoration plan, you must report the outage using one of the methods listed above.

Power Outage Texting

EWEB's new Power Outage Texting program allows customers to report outages and to obtain status updates by text message. Please note that due to the nature of power outages, updates are not always readily available, and the status of restoring your power is subject to change. Learn how EWEB restores power.

To take advantage of this new, convenient program follow the instructions below. Read the Power Outage Texting program Terms and Conditions.

Download instructions as a PDF file.

Texting your outage
Screenshot showing outage text message

Text OUT to TXEWEB (893932), as shown here. Power Outage Texting will confirm your address and record your outage; it's that simple.

NOTE: Your cell phone plan must be able to text to a short code. If your cell phone is unable to text to TXEWEB, the numeric short code 893932 should work. Message and data rates may apply when using Power Outage Texting.

Power Outage Texting recognizes you from your phone numbers on file with your EWEB account. If you are texting from a cell phone that EWEB does not recognize, one additional prompt will appear to confirm a phone number that is associated with your EWEB account, as shown below. Screenshot showing outage text message

Once a phone number on the EWEB account has been recognized, the outage address is confirmed and the outage reported. The new cell phone number will then be recognized by Power Outage Texting for future outage text messaging, including OUT and STAT.

Message and data rates may apply when using Power Outage Texting.

Texting for a status update
Screenshot showing outage text message

Once your outage is reported, either by phone or by text, you may text STAT to TXEWEB (893932) for any available status update, as shown here.

Power Outage Texting will confirm your address, and then will reply with any available status on your outage. Message and data rates may apply when using Power Outage Texting.

Power Outage Texting will always confirm your address when you text an outage or for status.

Note: Most outages require at least one to two hours time for EWEB crews first to assess problems before making an estimate of restoral time. In larger outages, this lead time is increased while crews ensure customer safety, before then proceeding to assess and restore power.

Outage status updates are only provided when customers call EWEB's outage line (844-484-2300) for a status update, or text STAT to request a status update. EWEB does not proactively send status updates.

Social media updates

Please do not report your outage via social media. This is not a reliable method for reporting a power outage. Call EWEB's 24-hour, toll-free outage reporting line at 844-484-2300 or use the Power Outage Texting program detailed above.

In the event of a major outage affecting large areas or lasting more than several hours, we will post updates on EWEB's Facebook and Twitter pages.

Please note: EWEB staff monitors social media channels during regular business hours. In the event of outages on evenings, weekends and holidays, updates may not be posted to Facebook or Twitter.

Read what to do when your power is out