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Getting started
You can sign up for new residential or commercial service anytime online, or you can call Customer Service at (541) 484–6016 during regular business hours, Monday through Friday, 9 a.m. to 5 p.m., excluding holidays.

If you call the office to sign up for services between 9 a.m. and 5 p.m., there is a $15 account processing charge and your service can be turned on as soon as the next business day. Requests for same-day service and service connected after hours is $75.

We read the meter when the service is started in your name (if the meter already has been read within the previous couple of days, we use that reading).

Service deposits
We may require a service deposit from any customer. The deposit is based on twice the highest historical bill for the service location. We hold residential deposits until 12 consecutive billings have been paid on time, or until you request that your services be stopped, whichever comes first. A good payment history helps you avoid a deposit.

All EWEB billings are monthly, except for your opening and closing bills, which may be prorated. Utility service is sold on credit: you use the service before you pay for it.

Note to rental property owners
Rental property owners can request an “automatic hookup agreement” to keep the power on between occupants. For more information, call Customer Service at (541) 484–6016 during the regular business hours described above.