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General account information
The Eugene Water & Electric Board offers a wide variety of services and information designed to make it easier for you to understand, pay and manage your account. For those who choose not to pay online, we have a variety of other payment and contact options. Click on the links below for more information, or call Customer Service at (541) 484-6016 during regular business hours.

Getting started
You can sign up online, in person or by calling Customer Service.

Paying your bill
Learn more about when to pay and payment options.

Where to pay
View a list of places where you can pay your bill in person.

Automatic payments
Sign up for our automatic payment option.

Low-income energy assistance
Access our programs designed to help lower-income customers.

Charge it
You can pay with a debit or credit card.

Payment problems?
Find out what to do if you are having trouble paying your bill.

FAQs
Get answers to frequently asked questions about your service.

Account policies
Our Customer Policies and Procedures Manual is available in the Publications section of our web site.

Reading your meter
Learning how to read your meter can help you track usage and control costs.

Reading your bill
Terms and features of your billing statement are explained.

Stopping service
If you are moving or otherwise need to stop your service, here’s what to do.

Privacy statement
Learn more about EWEB’s policy related to customer information.

Terms and conditions
Read the "Terms and Conditions” that govern the use of the EWEB.ORG site and users' responsibilities.