Customer Services
EWEB customer service representative welcomes a customer

The Eugene Water & Electric Board offers a wide variety of services and information designed to make it easier for you to understand, pay and manage your account.

My EWEB e-Billing account

Log into your EWEB e-Billing account to view and pay your bill online.

Pay online and go paperless

View and pay your bill online with EWEB e-Billing. It's fast, convenient and secure.

Building & renovation services

Builders and contractors online form to request installation of electric and/or water service for a new building or renovation/addition.

Billing Information

Get information about a wide variety of services designed to make it easier for you to understand, pay and manage your account.

Start/stop service

Learn how to start or stop your service.

Limited income assistance

EWEB offers a number of programs to help income-eligible customers who are having trouble paying their utility bills.

Policies and procedures

As a customer-owned utility, EWEB believes it is important that you have easy access to our policies, procedures, charges and rates.

Contacting Customer Service

Do you want to speak with a Customer Service representative? Get office and phone hours, as well as recommendations for best times to call.
To report an electric outage, please call the 24-hour, toll-free outage reporting line at 1-844-484-2300 or report your outage using EWEB's Power Outage Texting program.

Customer feedback and complaint procedure

We highly value your feedback on EWEB's services. See our procedures for processing and addressing customer input.