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Contact us

As a community-owned utility, we exist to serve our customers and seek to respond to your needs as quickly as we can.

  • Report an electric outage: call the 24-hour, toll-free outage reporting line at 1-844-484-2300 or use EWEB's Power Outage Texting program to report your outage by text message.
  • Report a water emergency (24-hour number): 541-685-7000
  • EWEB's main phone number: 541-685-7000
Additional contact information

Click on the links below for emails and additional phone numbers. Listings are in alphabetical order. Please do not use email to report emergencies.

Directions
  • Headquarters/Customer Service Center: 500 East Fourth Avenue, Eugene
  • Roosevelt Operations Center (Visitation by appointment only): 4200 Roosevelt Boulevard, Eugene

See a map and get directions to our Headquarters site

Mailing address

PO Box 10148
Eugene, OR 97440-2148

Receive emergency notifications on your cell phone

The Community Emergency Notification System (CENS) allows public safety agencies in Lane County to send a message that describes the situation and recommended protective action residents should take. Some of the many uses include: emergency evacuations, natural disaster alerts, hazardous material incidents and neighborhood emergencies. Register at Alert Me

*Please note that EWEB is not able to use the system for non-emergency water or electric outages. Read more about how EWEB uses the CENS system.

Customer feedback and complaint procedure

We highly value your feedback on EWEB's services. See our procedures for processing and addressing customer input.