EUGENE WATER  &  ELECTRIC  BOARD

As a community-owned utility, we exist to serve our customers and seek to respond to your needs as quickly as we can.

• Report an electric outage (24-hour number): 541-484-2300
• Report a water emergency (24-hour number): 541-685-7000
• EWEB's main phone number: 541-685-7000

Click on the links below for emails and additional phone numbers. Listings are in alphabetical order. Please do not use email to report emergencies.

• Call Before You Dig
  • Phone: 811
  • Alternative contact information
• Customer Service

  Monday through Friday, 9 a.m. to 5:30 p.m.

  • Phone: 541-685-7000
  • Fax: 541-685-7624
  • Email
• Electric operations questions (non-emergency)
  • Email
• Energy Management
  • Email
• EWEB Board of Commissioners

  Send an email to all five commissioners.

  • Email
• EWEB management
  • See contact information for EWEB's leadership team
• Employment
  • Email
• McKenzie River Flow Line
  • Phone: 541-341-1860
• Media inquiries
  • See media contact information
• Online view and pay bill system

  For questions about EWEB e-Billing – a fast, convenience and secure way to view and pay your bills online.

  • Email
• Oregon Telecommunications Relay Service

  A free public service for hearing impaired and speech-disabled customers using text telephones (TTYs) or PCs via the internet.

  • Phone: 711
• Pay-by-phone
  • Phone: Dial 541-685-7000 and then choose "Customer Service" and then "Make a payment with Visa or MasterCard" from the phone menu.
• Purchasing

  For questions about current contract and bid solicitations.

  • See contact information for Purchasing staff
• Room/park reservation
  • Email
• Water contacts (non-emergency)
  • See contact information for water departments
• Webmaster

  For website feedback and questions.

  • Email

• Headquarters/Customer Service Center: 500 East Fourth Avenue, Eugene
• Roosevelt Operations Center (Visitation by appointment only): 4200 Roosevelt Boulevard, Eugene

See a map and get directions to our Headquarters site

PO Box 10148
Eugene, OR 97440-2148

The Community Emergency Notification System (CENS) allows public safety agencies in Lane County to send a message that describes the situation and recommended protective action residents should take. Some of the many uses include: emergency evacuations, natural disaster alerts, hazardous material incidents and neighborhood emergencies. Register at Alert Me

*Please note that EWEB is not able to use the system for non-emergency water or electric outages. Read more about how EWEB uses the CENS system.

We highly value your feedback on EWEB's services. See our procedures for processing and addressing customer input.