How to plan for a water emergency

Questions about planning for a water emergency?

Ask a planner Monday - Friday 9 a.m. to 4 p.m. 

Please call 541-685-7157 or send us an email.

Get your kit together

If a natural or man-made disaster occurs, you can rest easier knowing you are better prepared with a household emergency kit. Putting together your own kit is simple and easy, and it begins with having on hand a minimum of one gallon of water per person per day for drinking and basic sanitation. While the American Red Cross recommends storing at least a three-day supply of water, larger disasters such as a possible Cascadia Subduction Zone earthquake may require water for 14 days or more.

  • Print these instructions to keep with your emergency water supply containers.
  • Here's how to shut off your home's water supply in an emergency.  
  • We want to help you store at least a three-day supply of water. Watch for opportunities to order BPA-free three-gallon emergency water supply containers at a reduced cost.

How we restore your water service after an outage

EWEB takes these steps to restore water service as quickly and safely as possible:

  • We isolate the water system damage.
  • We notify customers about water quality and availability. A "boil water," "do not drink" or "do not use" notice may be issued.
  • Then, we restore water service to first responders such as firefighters and hospitals.
  • Finally, we restore water service to all other customers.
Where to get water during an emergency

During a water emergency you could be without tap water for at least three days because EWEB must secure the water system before distributing emergency water.

If you are in need of water during an emergency, check local media, this website, and our Facebook and Twitter pages for direction to distribution sites.

Bring your own water container to fill.

Together, we're investing in water emergency preparedness.

Just as your household invests in an emergency kit, EWEB is making investments to prepare, replace and maintain our community's water system. For example, we are building a new filtration plant so that our community will be able to produce drinking water on both sides of the Willamette River.

Learn more about our Water Reliability Initiative.