Calling Customer Service
Were you unable to answer your questions on our website? We understand that you may prefer to speak with a Customer
Service representative in certain cases and strive to assist you in any way that we can. The following information is provided so that we may answer your questions
as soon as possible.
| Phone hours |
9 a.m. to 5 p.m. |
| Days of the week |
Monday through Friday |
| Phone numbers |
(541) 685-7000 or (800) 841-5871 |
Our Customer Service department experiences the highest volume of phone calls on Mondays, and on
the first and last business days of the month. We also experience an increase in the number of calls
we receive between 9 and 10:30 a.m. each day.
Calls are placed in a queue and answered in the order received. Therefore, we recommend avoiding the
high volume times of the day/week to minimize your hold time.
We also encourage customers to use our website to answer as many questions as possible and to
view and
pay monthly bills. Email
Customer Service with additional questions.
We highly value your feedback on EWEB's services. See our procedures for processing and
addressing customer input.