EUGENE WATER  &  ELECTRIC  BOARD

Start or stop residential service anytime using our convenient online system.

If you require additional assistance, call Customer Service at 541-685-7000 from 9 a.m. to 5:30 p.m., Monday through Friday, or visit our Customer Service Center, 500 E. Fourth Ave. in Eugene.

To avoid paying for another few days' worth of electric usage, consider contacting EWEB in advance to set up a preferred move-in or move-out date. Customers are able to schedule a preferred move-in or move-out date up to 30 days in advance. Signing up in advance and locking in a specific date can save money, cut down on wait times and help avoid hassles.

If renting, save your confirmation number for your landlord.

If you place an order with EWEB to establish services, there is a $20 account processing charge and your service can be turned on as soon as the next business day. Requests for same-day service and service connected or disconnected after hours are an additional $75.

We read the meter when the service is started in your name. If the meter already has been read within the previous couple of days, we use that reading.

We may require a service deposit from any customer. The deposit is based on twice the highest historical bill for the service location. We hold residential deposits until 12 consecutive billings have been paid on time, or until you request that your services be stopped, whichever comes first. A good payment history helps you avoid a deposit.

All EWEB billings are monthly, except for your opening and closing bills, which may be prorated. Utility service is sold on credit: you use the service before you pay for it.

Rental property owners can request an "automatic hookup agreement" to keep the power on between occupants. For more information, call Customer Service at (541) 685-7000 during regular business hours.

We will need three business days to process your "stop" order and provide a closing bill. Because you are responsible for paying until the date of notification, scheduling a preferred move-out date up to 30 days in advance could save you from paying for someone else's usage.