Payment inquiries
EWEB strives to provide accurate and reliable billings for your account. Rarely, a system
billing process malfunctions, resulting in an adjustment or an atypical bill. If you believe that a
mistake has been made on your bill, call us at (541) 685-7000. We’re as eager as you are to clear
up any questions or discrepancies concerning your account.
If an account remains unpaid, service may be disconnected and additional charges may be incurred, such as,
but not limited to:
- Late fees – $3 or 1 percent of the total (whichever is greater) on all past due accounts
- Field collection charges
- Service disconnection or restriction charges
- Service deposits
- Reconnection of services outside of normal business hours charges
See our Policies and Procedures Manual for current fee amounts
If you dispute an amount billed and you have been unable to reach an agreement with our Customer Service
department, you may request an appeals form. Upon receipt of a written appeal, and until the appeal is resolved,
service will continue as long as the undisputed amount of the bill has been paid.
Read more about our Appeals Policy
EWEB provides bill-payment assistance for income-qualified customers.
Learn more about our Customer
Care program
If you or others in your household have a serious health problem requiring reliance
on electricity, please let us know. We will provide a "Life Support Equipment Program" form that
must be signed by a physician. This does not change your responsibility
to make timely payments. Call us at (541) 685-7000 for more information.
Never tamper with the meter or break the meter seal. Such action is dangerous and
illegal, and it may result in a $500 meter tampering charge, disconnection of service
without notice, additional charges for repair, and/or prosecution for theft of service.
