Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
As a public utility, it’s important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
As a public utility, it's important for us to be open and transparent with you-our customer-owners. Here are some highlights from the April 3, 2018 meeting of your citizen-elected Board of Commissioners.Find Out More
Even small, shallow projects such as planting shrubs, installing a post or removing a root can be dangerous and costly if you inadvertently hit a power line, cable or pipe.Find Out More
Besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, meter readers also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs as summer approaches.Find Out More
Supporting vulnerable members of our community with conservation and efficiency programs is a priority for EWEB, which is why we are once again helping tenants and rental owners lower monthly utility bills through the Home Energy Score program.Find Out More
If your home is burning fossil fuels such as natural gas or oil, we have programs to help you upgrade to clean, efficient electricity.Find Out More
For many people, this is the highest energy consumption time of the year. We’ve got some low and no-cost tips to keep the bills down.Find Out More
Our Affordability Initiative is already delivering positive results for customers, with a water price decrease set to go into effect Feb. 1, 2018, and no electric price change for the second year in a row.Find Out More
The Oregon Residential Energy Tax Credit will expire at the end of 2017. If you’re considering these energy-efficient upgrades, make your purchase before Dec. 31 to take advantage of the tax credit.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
Whether you’re building your dream home, or an entire subdivision of new homes, we’re here to help you connect to Eugene’s water system. We’ve recently made some changes to make the process faster, and more cost effective for customers and developers.Find Out More
With help from our Smart Growth Programs, the Eugene Country Club recently switched from a natural gas boiler to a clean, efficient electric heat pump system that will reduce the County Club’s HVAC carbon emissions by 95% and shave off thousands of dollars in annual operating expenses.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
Expansion of high-speed broadband network helping to create new jobs in downtown core.Find Out More
New McKenzie River substation will improve the transmission system and allow EWEB to remove 14 miles of transmission lines between Leaburg and Walterville powerhouses.Find Out More
Udpate (7:30 a.m., 4/8/17): As of about 3:45 a.m. we were down to under 400 customers out. Crews will work until everyone is restored. This is the final website update.
Update (9:30 p.m.): About 1,700 customers remain without power. Crews are going strong and will continue to work through the night. The crew at Saratoga should be finishing soon and will move on to Horn Lane, which is estimated to be restored before dawn.
Update (8 p.m.): About 460 customers in the 7th & Lawrence area have been restored. The remainder of the customers in the Gilham/Meyers area have also been restored. At this point, there are about 2,000 customers without power in town and another 200 upriver.
Update (7:15 p.m.): Crews have restored about 560 customers in the area of Gilham and Meyers. About 40 customers are still without power in that neighborhood. Crews need to repair a broken power pole to complete.
Update (6:15 p.m.): Crews are now en route to the following locations: Lorane Hwy (Crews are assessing and making safe and this area is next in line for repair.), 3900 block of Coburg Road, Sprague Road, Willagillespie/Cal Young.
Update (4:15 p.m.): Crews will continue working through the night, but at this point it's looking likely that some neighborhoods will be without power until late tomorrow.
As of the 3 p.m. briefing, about 4,000 customers are still without power. Crews are working on 3 feeder lines that serve hundreds of customers each in the Howard Rd, Thurston, and Bethel areas. They expect feeder line repairs to be complete by 7 p.m.
After the feeder lines are restored, crews will move to smaller tap lines that serve 20 to a few hundred customers.
We will keep working until everyone is restored, but we are advising customers to be prepared to be without power until tomorrow afternoon or evening.
Update (2:10 p.m.): Crews are working in the following locations: Highway 126, Thurston near 52nd Ave., Howard Ave., Gilham and Meyers, Saratoga and Fox Hollow. When crews finish at these locations and are re-assigned, we will post another update.
Update (1 p.m.): Crews have restored just over 2,000 customers so far. About 4,000 are still without power. Updates are posted as soon as they become available.
Update (11:45 a.m.): The two transmission lines are now back in service, and six of the eight feeders that went down have been repaired. Currently estimate that about 4,800 customers remain without power. The situation seems to be stabilizing with no further damage reports in the past few hours. Most assessments are complete and crews are now being assigned to specific customer outage locations.
Update (10:10 a.m.): Multiple lines and poles down on Highway 126. Crews are working in the area to restore power to about 325 customers. Current estimated restoration time is 2 p.m. Please note, restoration times are subject to change. We will continue to provide updates as they are available.
Update (9:45 a.m.): Crews continue to work as quickly as they can while maintaining safety. Currently there are about 5,875 customer without power.
About 6,200 customers across our service territory lost power early this morning due to high winds in the area. We have 10 crews in the field assessing damage, responding to downed wires, and working on restoration to the system. Crews are on-site along Highway 126 east of Thurston where there are a number of power poles down, and two transmission lines are down in other parts of the system.
Winds are expected to continue through early afternoon today. Customers who have lost power, or experience an outage should call the EWEB outage line at 844-484-2300. We follow a "hierarchy of repair" to make the system and the public safe first, then prioritizes outage areas with the greatest number of customers affected.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.