Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Due to recent severe weather conditions our meter reading staff could not safely complete their assigned routes Feb. 24-28, 2019. Customers in a few areas of Eugene, east Springfield and the McKenzie River Valley will have estimated readings on their next bill.Find Out More
As of 8 a.m. Saturday morning, there are just under 2,000 customers who remain without power. This includes a little over 200 in the Eugene area, and about 1,700 in the Mckenzie River Valley. Most of the remaining Eugene-area outages are single homes, which can be extremely labor intensive, particulalry those with accessibility issues, such as backyard service lines with no access for bucket trucks. We will continue to work until every customer is restored.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Friday, turning the lights back on for more than 1,000 customers.Find Out More
We expect to restore about 1,000 customers in the Eugene area today. Please note that work conditions are dynamic and subject to change based on equipment damage, tree hazards and changing weather conditions.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Thursday, turning the lights back on for several thousand residents impacted by the snow storm that struck Sunday night. Starting with more than 14,000 customers out of service on Monday, less than 4,500 remained without service as of 5 p.m. Thursday. In the Eugene area, about 2,800 customers are still waiting for restoration, along with about 1,700 McKenzie River residents.Find Out More
New snowfall overnight stalled restoration progress made over the past 48 hours as three major feeder lines and a transmission line went down Wednesday morning.EWEB and contract crews late Tuesday night were able to reduce the number of customers without power to about 6,000. That figure is down from a high of more than 14,000 on Monday. Falling trees and snow damage brought down the Eugene-area feeder and transmission lines early Wednesday, and the number of customers without power climbed up to 7,800 as of 1 p.m.Find Out More
Eugene Water & Electric Board and contract line crews made significant progress restoring power overnight Monday and into Tuesday, with more than 6,300 customers returned to service. As of 4:30 p.m. Tuesday, there are about 7,600 EWEB customers without service, down from more than 14,000 without power at 5 p.m. Monday.Find Out More
With guidance and support provided through EWEB's commercial energy efficiency programs, the developer of a new five-story mixed-use building incorporated efficient LED lighting and a ductless heat pump system.Find Out More
Here in the Pacific Northwest, where we enjoy abundant, low-cost hydroelectric power, EVs are a smart economic choice and an important piece of the region's move away from fossil fuels.Find Out More
EWEB Commissioners will consider eliminating the second, higher-cost residential electric consumption tier and replacing it with a single flat price.Find Out More
As a public utility, it’s important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
As a public utility, it's important for us to be open and transparent with you-our customer-owners. Here are some highlights from the April 3, 2018 meeting of your citizen-elected Board of Commissioners.Find Out More
Even small, shallow projects such as planting shrubs, installing a post or removing a root can be dangerous and costly if you inadvertently hit a power line, cable or pipe.Find Out More
Besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, meter readers also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs as summer approaches.Find Out More
Supporting vulnerable members of our community with conservation and efficiency programs is a priority for EWEB, which is why we are once again helping tenants and rental owners lower monthly utility bills through the Home Energy Score program.Find Out More
Udpate (7:30 a.m., 4/8/17): As of about 3:45 a.m. we were down to under 400 customers out. Crews will work until everyone is restored. This is the final website update.
Update (9:30 p.m.): About 1,700 customers remain without power. Crews are going strong and will continue to work through the night. The crew at Saratoga should be finishing soon and will move on to Horn Lane, which is estimated to be restored before dawn.
Update (8 p.m.): About 460 customers in the 7th & Lawrence area have been restored. The remainder of the customers in the Gilham/Meyers area have also been restored. At this point, there are about 2,000 customers without power in town and another 200 upriver.
Update (7:15 p.m.): Crews have restored about 560 customers in the area of Gilham and Meyers. About 40 customers are still without power in that neighborhood. Crews need to repair a broken power pole to complete.
Update (6:15 p.m.): Crews are now en route to the following locations: Lorane Hwy (Crews are assessing and making safe and this area is next in line for repair.), 3900 block of Coburg Road, Sprague Road, Willagillespie/Cal Young.
Update (4:15 p.m.): Crews will continue working through the night, but at this point it's looking likely that some neighborhoods will be without power until late tomorrow.
As of the 3 p.m. briefing, about 4,000 customers are still without power. Crews are working on 3 feeder lines that serve hundreds of customers each in the Howard Rd, Thurston, and Bethel areas. They expect feeder line repairs to be complete by 7 p.m.
After the feeder lines are restored, crews will move to smaller tap lines that serve 20 to a few hundred customers.
We will keep working until everyone is restored, but we are advising customers to be prepared to be without power until tomorrow afternoon or evening.
Update (2:10 p.m.): Crews are working in the following locations: Highway 126, Thurston near 52nd Ave., Howard Ave., Gilham and Meyers, Saratoga and Fox Hollow. When crews finish at these locations and are re-assigned, we will post another update.
Update (1 p.m.): Crews have restored just over 2,000 customers so far. About 4,000 are still without power. Updates are posted as soon as they become available.
Update (11:45 a.m.): The two transmission lines are now back in service, and six of the eight feeders that went down have been repaired. Currently estimate that about 4,800 customers remain without power. The situation seems to be stabilizing with no further damage reports in the past few hours. Most assessments are complete and crews are now being assigned to specific customer outage locations.
Update (10:10 a.m.): Multiple lines and poles down on Highway 126. Crews are working in the area to restore power to about 325 customers. Current estimated restoration time is 2 p.m. Please note, restoration times are subject to change. We will continue to provide updates as they are available.
Update (9:45 a.m.): Crews continue to work as quickly as they can while maintaining safety. Currently there are about 5,875 customer without power.
About 6,200 customers across our service territory lost power early this morning due to high winds in the area. We have 10 crews in the field assessing damage, responding to downed wires, and working on restoration to the system. Crews are on-site along Highway 126 east of Thurston where there are a number of power poles down, and two transmission lines are down in other parts of the system.
Winds are expected to continue through early afternoon today. Customers who have lost power, or experience an outage should call the EWEB outage line at 844-484-2300. We follow a "hierarchy of repair" to make the system and the public safe first, then prioritizes outage areas with the greatest number of customers affected.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.