Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Following the 2016 ice storm, we applied for grant funding from the Federal Emergency Management Agency to make resiliency improvements to our electric system to reduce the frequency and duration of storm-related outages in several areas prone to storm damage.The agency has thus far approved 15 of the 16 proposed reliability projects, and will fund 75 percent of the cost, estimated to be about $3 million. The final project should be approved later this spring.Find Out More
Fourteen full crews worked in the McKenzie River area Sunday, whittling down the number of upriver customers without power to less than 860 as of 3 p.m. With cell service still down in the area, reports from field crews are limited to radio communication, making it more difficult to keep upriver restoration information current. Starting with more than 14,000 customers out of service on Monday, fewer than 920 of our customers now remain without service on Sunday. Most repair work in Eugene is limited to incidents with just a few services out of power. Several smaller teams have spread out across Eugene to continue working these service restorationsFind Out More
In our ongoing efforts to make more information available to customers, we want to share a new tool: the Power Outage Map. The map, accessible at eweb.org/outage, provides the general location of a power outage within EWEB’s service area, along with various details that will emerge as field technicians investigate the cause and determine repair strategies.Find Out More
In partnership with the Bethel School District, we’ll open the first emergency water distribution station at the Bethel Farm on Oct. 6 with a “FILL UP at the Farm” grand opening event. A key component of EWEB’s ongoing initiative to prepare for emergencies, whether earthquake, forest fire or other disaster, is to establish at least five of these geographically dispersed emergency water stations within the next five years.Find Out More
To help protect drinking water, we will continue the ban on fireworks at College Hill Reservoir, and will restrict all access to the reservoir June 28 - July 5.Find Out More
The premier water utility trade association in the United States has recognized EWEB’s impressive safety record and proactive approach to implementing best practices for employee safety and health programs as one of the best in the nation.Find Out More
National Drinking Water Week runs May 6-12, and marks a good occasion to pass on our thanks to our source protection and water utility staff, along with our many community partners in their roles of protecting the McKenzie River.Find Out More
As a public utility, it is important for EWEB to be open and transparent with our customer-owners about how we are performing. We put together a Report to Customers looking back at the key events, accomplishments and challenges of 2017.Find Out More
If you have a 72-hour emergency kit and a disaster plan for your family, then you have a great start on emergency preparedness. Here are some New Year’s tips to help you take the next steps to be ready for whatever 2018 may bring.Find Out More
Whether it's ice or snow, windstorms ... or squirrels, you should know what to do when the power goes out.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
More than 30 emergency responders from multiple local agencies conducted a live “spill drill” in late October on the McKenzie River above Leaburg Dam. Participants practiced containing a fictitious fuel spill using the McKenzie Watershed Emergency Response System (MWERS).Find Out More
Can you even begin to imagine a day without water? It isn’t just your personal use of water--brushing your teeth, flushing your toilet, or taking a shower. Water is also essential to public health and safety, as well as a functioning economy.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
We are taking steps to prepare for an emergency in our community. The emergency water supply program would include several permanent distribution sites located throughout the community using groundwater wells, as well as mobile water trailers.Find Out More
For over 100 years, we have served the community with clean, clear water drawn from the mountain-fed McKenzie River. But should something happen to disrupt our water system, there is only a one- or two-day supply of water, stored in reservoirs throughout the community.
There's always the possibility that a natural or human-caused disaster could affect us here in Eugene. Emergencies that could result in a water supply shortage include earthquake, drought, forest fire in our watershed, severe flood, a chemical spill into the McKenzie River, and a system or facility failure.
The recent crisis in Salem has resulted from toxic algae blooms in Detroit Lake. Water from the lake flows into the North Santiam River, which is Salem's drinking water source.
We regularly monitor our community drinking water source, the McKenzie River, for algae blooms and other water quality issues. Although cyanotoxins are a real threat to the watershed, we have never detected toxic algae at our water intake. Monitoring water quality from "source to tap" helps ensure the quality of your drinking water.
Nevertheless, the contamination at Detroit Lake is a reminder that continued investment, planning and preparation is needed to ensure uninterrupted delivery of safe, high-quality drinking water.
In case of an emergency, our community is going to need access to clean water for drinking, public health and safety, so we're making strategic investments in key components of the water system. Our Water Reliability Initiative includes several infrastructure reliability projects over the next 10 years, including replacing water mains, upgrading interties, upgrading or building new reservoirs, adding back-up electrical power to pump stations and expanding the Hayden Bridge Filtration Plant.
We're also working with community partners to develop an emergency water supply program that will include several permanent distribution sites located throughout the community. Each distribution site would be configured as a joint water and electric facility with a well, water treatment system, standby generator, and a microgrid to provide reliable standby power. Our plan calls for the development of five geographically dispersed well sites within the next five years, with the first set to go operational in fall 2018.
We are taking steps to prepare for an emergency in our community, whether human-caused or a natural disaster. You can do your part by building an emergency supply kit for your household. If a natural or man-made disaster occurs, you can rest easier knowing you are better prepared with a household emergency kit. Putting together your own kit is simple and easy, and it begins with having on hand a minimum of one gallon of water per person per day for drinking and basic sanitation. The Oregon Office of Emergency Management encourages residents to be prepared to be on their own for a minimum of two weeks. For tips and resources on building an emergency kit, visit eweb.org/emergencyprep.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.